Freshdesk vs MetricStream IT Incident Management

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

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Rating


4.5 / 5
(2127)
Read All Reviews
(0)

Ideal number of Users

2 - 999

Not provided by vendor

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."



Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."



Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."



Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."



Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • close Assignment Management
  • close Dashboard
  • close Escalation Management
  • close Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • close Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 206237 thumb
View 2 screenshots 106420 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Freshdesk vs MetricStream IT Incident Management

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