Freshdesk vs Zoho Bugtracker

Starting Price

$15.00/month/user

$40.00/month

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • close Recurring Issues
  • close Task Management

Rating


4.5 / 5
(2128)
Read All Reviews

4.7 / 5
(83)
Read All Reviews

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.6 / 5


  • "Flexible, Easy to Use, Easy to Understand for Our Team, Rapid Import/Export."

  • "Overall, the application is simple and easy to use."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.5 / 5


Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.6 / 5


  • "Very good It is a good software useful and version clean interface."

  • "Beautiful UI for the web app, and has a nice guided set-up for first-timers to bug trackers."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.6 / 5


Screenshots

View 5 screenshots 206237 thumb
View 5 screenshots 190748 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Zoho Bugtracker

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