Freshdesk vs Wrike

Starting Price

$15.00/month/user

$9.80/month/user

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • close Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management

Rating


4.5 / 5
(2125)
Read All Reviews

4.2 / 5
(1556)
Read All Reviews

Ideal number of Users

2 - 999

10 - 1000+

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4 / 5


  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."

  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Excellent Customer Service and TUtorials, Gantt Chart Leaves more to be desired."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.2 / 5


  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."

  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."

Screenshots

View 5 screenshots 206237 thumb
View 5 screenshots 128267 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Wrike

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