Freshdesk vs Kayako

Starting Price

$15.00/month/user

$15.00/month/user

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Ideal number of Users

2 - 999

1 - 1000+

Rating


4.5 / 5
(2148)
Read All Reviews

4 / 5
(153)
Read All Reviews

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


3.9 / 5


  • "We like the ease of use, flexible and customisable reports. These are paramount for supporting our customers."

  • "User friendly and easy to access the reports and MIS using Kayako tool. Incidence reviews and history gathering is very useful."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


3.9 / 5


  • "Customer support are great, they're really helping and I'm getting a great service. They're answering tickets really quick as well."

  • "Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


3.9 / 5


  • "Beautiful user interface. It Supports all activities in a helpdesk process."

  • "The more we can get out of the core / base functionality the better it is for us which requires real commitment."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


3.9 / 5


  • "Fairly robust support software at an "ok" price."

  • "We got their support every team of their teams. On cost side they need to think through from customer perspective."

Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 5 screenshots 206237 thumb
View 5 screenshots 63439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Kayako

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