OTRS vs VisionFlow

Starting Price

Not provided by vendor

$26.00/month/user

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Growing companies that need IT-, task-, project-, application-, service management and/or CRM. Start small to pay less or go with the whole VisionFlow from start.

Rating


4.5 / 5
(61)
Read All Reviews

4.3 / 5
(9)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.2 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


4.1 / 5


Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


4.7 / 5


Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


4.5 / 5


Value for Money


4.6 / 5



4.2 / 5


Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OTRS vs VisionFlow

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