SolarWinds Service Desk vs Zoho Bugtracker

Starting Price

$19.00/month/user

$40.00/month

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.

Rating


4.6 / 5
(485)
Read All Reviews

4.6 / 5
(79)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."


4.6 / 5


  • "Flexible, Easy to Use, Easy to Understand for Our Team, Rapid Import/Export."

  • "Overall, the application is simple and easy to use."

Customer Support


4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."


4.4 / 5


Features & Functionality


4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."


4.6 / 5


  • "Very good It is a good software useful and version clean interface."

  • "Beautiful UI for the web app, and has a nice guided set-up for first-timers to bug trackers."

Value for Money


4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."


4.6 / 5


Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • close Recurring Issues
  • close Task Management

Screenshots

View 5 screenshots 101573 thumb
View 5 screenshots 190748 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs Zoho Bugtracker

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