CustomAnswers vs ServiceDesk Plus

Starting Price

Not provided by vendor

$120.00/year/user

Best For

Small to large companies in most all industries with a need for reasonably priced yet feature rich scalable and flexible platform to adapt specific business processes.

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.7 / 5
(11)
Read All Reviews

4.3 / 5
(136)
Read All Reviews

Ease of Use


4.7 / 5



4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."

Customer Support


4.9 / 5



4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."

Features & Functionality


4.8 / 5



4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Full integrated Help Desk solution with remote support capabilities and assets inventory "Require additional license."

Value for Money


4.8 / 5



4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."

Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 3 screenshots 9766 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of ServiceDesk Plus vs CustomAnswers

CustomAnswers vs ServiceDesk Plus

Share

Share Your Comparison of
ServiceDesk Plus vs CustomAnswers