TeamSupport vs Plain Ticket

Starting Price

$50.00/month/user

$20.00/month

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

Plain Ticket is a user-friendly issue tracking system, aimed at the small and medium sized enterprise. It is flexible can be used in any domain of activity, to track orders, delegate tasks etc.

Rating


4.5 / 5
(729)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

2 - 49

Ease of Use


4.4 / 5


  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."



Customer Support


4.5 / 5


  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."



Features & Functionality


4.3 / 5


  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."



Value for Money


4.4 / 5


  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."



Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • close Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • close Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 77861 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of Plain Ticket vs TeamSupport

TeamSupport vs Plain Ticket

Share

share Share Your Comparison of Plain Ticket vs TeamSupport