Freshservice vs MSP Manager vs Plain Ticket

Rating


4.5 / 5
(355)


4 / 5
(8)

(0)

Starting Price

$19.00/month/user

Not provided by vendor

$20.00/month

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Whether you're an IT service provider serving 5 or 105 customers, you can get organized, provide better customer service and make sure every hour is billed with MSP Manager.

Plain Ticket is a user-friendly issue tracking system, aimed at the small and medium sized enterprise. It is flexible can be used in any domain of activity, to track orders, delegate tasks etc.

Ideal number of Users

1 - 1000+

1 - 99

2 - 49

Ease of Use


4.5 / 5

3.5 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

3.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • close Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • close Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 104551 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Freshservice vs MSP Manager vs Plain Ticket

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