Freshservice vs Trac

Best For

Who Uses This Software?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Not provided by vendor

Target Customer Size (Users)

1 - 1000+

Not provided by vendor

Pricing

Starting Price

$19.00/month/user

Not provided by vendor

Free Trial

Yes Not provided by vendor

Free Version

No Not provided by vendor

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
Not provided by vendor

Screenshots

View 5 screenshots 104551 thumb
Capterra screenshot placeholder

Ratings

Overall


4.5 / 5
(343)

4.5 / 5
(3)

Ease of Use


4.5 / 5

3 / 5

Customer Service


4.5 / 5

2 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of Trac vs Freshservice


Freshservice vs Trac

Trac

by Edgewall Software

Best For

Who Uses This Software?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Not provided by vendor

Target Customer Size (Users)

1 - 1000+

Not provided by vendor

Pricing

Starting Price

$19.00/month/user

Not provided by vendor

Free Trial

Yes Not provided by vendor

Free Version

No Not provided by vendor

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
Not provided by vendor

Ratings

Overall


4.5 / 5
(343)

4.5 / 5
(3)

Ease of Use


4.5 / 5

3 / 5

Customer Service


4.5 / 5

2 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

Share Your Comparison of Trac vs Freshservice