BigPanda vs Jira Service Desk

Rating

(0)


4.5 / 5
(221)

Starting Price

Not provided by vendor

$10.00/month

Best For

For individuals and teams of sys admins, NOCs, IT operations, Devops and developers who need to manage and respond to IT operations incidents and alerts.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4 / 5

Customer Support


4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

View 2 screenshots 98737 thumb
View 5 screenshots 108510 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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BigPanda vs Jira Service Desk

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