Accelo vs JIRA

Starting Price

$39.00/month/user

$10.00/month

Best For

Any professional service organization that serves clients and bills for time. Accelo streamlines all client service processes in one place, managing team schedules and projects.

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.4 / 5
(131)
Read All Reviews

4.3 / 5
(8357)
Read All Reviews

Ease of Use


4.1 / 5


  • "Ease of use, completely customizable, thoughtful and useful features."

  • "Helps our team easily track time between projects. Design is easy to use and pleasant to look at."


3.9 / 5


  • "Its really a good tool for managing the internal approvals with ease. It is user friendly tool."

  • "I love the ability to easily and intuitively delegate tasks and observe the status of their realization."

Customer Support


4.4 / 5


  • "Lots of features, great customer support, great for CRM and project management."

  • "Support team and onboarding experience is fantastic."


4.1 / 5


  • "Altisiaan also includes all of their marketplace software for free as well. Gold standard for project management and help desk software."

  • "Amazing project management and help desk software."

Features & Functionality


4.4 / 5


  • "It feels like they care about their customers. They're super genuine people."

  • "Being able to quickly reference old notes and tickets is critical to resolving issues and looking professional. The timers are immensely useful."


4.4 / 5


  • "Jira is a great platform for managing your internal tickets and project priorities. There's a beauty to the ease and simplicity."

  • "Great tool for issue tracking, has a nice interface and is easy to get the team involved in using this."

Value for Money


4.3 / 5


  • "The price and the functionality is great. Very easy to start using."

  • "Great to create projects, managed services agreements, invoicing, cost models, quotations."


4.2 / 5


  • "Well, the price definitely has to be part of the pros. Even in the free plan is too good for small projects."

  • "Makes it a great ticketing tool for startups with limited budget for incident management."

Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 5 screenshots 31431 thumb
View 5 screenshots 139612 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Accelo vs JIRA

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