OTRS vs DevonWay

Starting Price

Not provided by vendor Not provided by vendor

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

High-reliability, quality-centric industries such as Energy, Construction, Manufacturing, Government, and Biotechnology.

Rating


4.5 / 5
(61)
Read All Reviews

4.6 / 5
(30)
Read All Reviews

Ideal number of Users

10 - 1000+

50 - 1000+

Ease of Use


4.2 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


4.5 / 5


  • "Powerful, but not always user friendly - improving, though."

  • "The Ease of Use and it provides me with what I need when I use it. It's easy to put the data in and it's easy to extra data from it."

Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


4.9 / 5


Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


4.7 / 5


  • "Very intuitive even for someone that is not an every day user. Data is easy to extract and understand what you are looking at."

  • "Intuitive, customer support, report building, speed."

Value for Money


4.6 / 5



4.3 / 5


Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • check Task Management
Not provided by vendor

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OTRS vs DevonWay

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