Starting Price

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

High-reliability, quality-centric industries such as Energy, Construction, Manufacturing, Government, and Biotechnology.

Rating

Ideal number of Users

10 - 1000+

50 - 1000+

Ease of Use

• "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."


• "The ease of use and the way you can customize if easily."

• "Powerful, but not always user friendly - improving, though."


• "The Ease of Use and it provides me with what I need when I use it. It's easy to put the data in and it's easy to extra data from it."

Customer Support

• "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."


• "Being in the IT Service Desk it helps me track all my Tickets."

• Not enough reviews

Features & Functionality

• "OTRS has outstanding functionalities, usability."


• "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."

• "Very intuitive even for someone that is not an every day user. Data is easy to extract and understand what you are looking at."


• "Intuitive, customer support, report building, speed."

Value for Money

• Not enough reviews

• Not enough reviews

Product Features

• check Assignment Management
• check Dashboard
• check Escalation Management
• check Issue Auditing
• close Issue Scheduling
• check Knowledge Base Management
• close Project Management
• check Recurring Issues
• check Task Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation