Vision Helpdesk vs Halo Service Desk

Starting Price

$8.00/month/user

$25.00/month/user

Best For

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


4.6 / 5
(28)
Read All Reviews

4.7 / 5
(36)
Read All Reviews

Ease of Use


4.2 / 5



4.4 / 5


Customer Support


4.7 / 5


  • "We highly recommend Vision Help Desk Software."

  • "Vision Helpdesk is Best Satellite Multi-Domain Helpdesk."


4.8 / 5


  • "On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful."

  • "The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer."

Features & Functionality


4.5 / 5


  • "They respond quickly with their chat support. Issues are also usually fixed during the chat."

  • "Customer service is very quick to respond as well."


4.7 / 5


  • "Their latest web version is one awesome, the navigation, user interface and speeds are exceptional."

  • "The simplicity of the application is also incredible and actually improves the user and admin experience tenfold."

Value for Money


4.4 / 5



4.6 / 5


Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 5 screenshots 132046 thumb
View 5 screenshots 214838 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Vision Helpdesk vs Halo Service Desk

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