Zendesk vs Zoho Projects

Starting Price

$5.00/month/user

$25.00/month

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

It is used by teams, big and small, across every industry to get work done. It helps them plan projects, track them to completion, collaborate, and stay updated.

Rating


4.3 / 5
(2290)
Read All Reviews

4.2 / 5
(214)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


4 / 5


  • "I also love the clean and easy to use interface. Excellent, Excellent, Excellent."

  • "I like the fact that it's so easy to use. The applications run seamlessly with each other and I can customize it."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


4.2 / 5


Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.2 / 5


  • "Everything about this is amazing. They have clearly thought through UI and UX from a users standpoint."

  • "And while customer service is also great (I can always reach a human),the knowledge base and Help sections needs user experience streamlining."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


4.3 / 5


  • "Reasonably priced backed by good product and great service/support."

  • "Zoho is a good product for individual and small company with comparatively less pricing."

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • close Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 199521 thumb
View 5 screenshots 189708 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk vs Zoho Projects

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