Cuzwork vs eIssueTracking vs Kayako vs Samanage

Rating


4 / 5
(1)


4 / 5
(1)


4 / 5
(150)


4.5 / 5
(477)

Starting Price

$10.00/month

$29.00/month

$15.00/month/user

$19.00/month/user

Best For

Startups and small teams

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Ideal number of Users

1 - 99

2 - 1000+

1 - 1000+

2 - 1000+

Ease of Use


5 / 5

4 / 5

4 / 5

4.5 / 5

Customer Support


4 / 5

4 / 5

4 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

4 / 5

4.5 / 5

Value for Money


3 / 5

4 / 5

4 / 5

4.5 / 5

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • close Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • close Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

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View 5 screenshots 149953 thumb
View 5 screenshots 63439 thumb
View 5 screenshots 101569 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cuzwork vs eIssueTracking vs Kayako vs Samanage

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