ServiceDesk Plus vs Usersnap

Starting Price

$120.00/year/user

$29.00/month

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Usersnap is used by small tech startups, as well as large software companies (such as Facebook, Google, and Microsoft). Our customers range from ecommerce, to web agencies, to SaaS companies.

Rating


4.3 / 5
(132)
Read All Reviews

4.8 / 5
(23)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.1 / 5

4.7 / 5

Customer Support


4.2 / 5

4.9 / 5

Features & Functionality


4.3 / 5

4.4 / 5

Value for Money


4.2 / 5

4.4 / 5

Product Features

  • check Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • close Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • check Project Management
  • close Recurring Issues
  • check Task Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs Usersnap

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