eIssueTracking vs MSP Manager vs Zendesk

Rating


4 / 5
(1)


4 / 5
(8)


4.5 / 5
(2045)

Starting Price

$29.00/month

Not provided by vendor

$5.00/month/user

Best For

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

Whether you're an IT service provider serving 5 or 105 customers, you can get organized, provide better customer service and make sure every hour is billed with MSP Manager.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

2 - 1000+

1 - 99

1 - 1000+

Ease of Use


4 / 5

3.5 / 5

4.5 / 5

Customer Support


4 / 5

4 / 5

4.5 / 5

Features & Functionality


4 / 5

3.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

4 / 5

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 149953 thumb
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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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eIssueTracking vs MSP Manager vs Zendesk

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