QAlert Citizen Request Management Software vs Wowdesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

QAlert is used in local and county government offices and 311 call centers to manage, track and resolve non-emergency citizen requests, work orders, and common complaints.

Business of all sizes ranging from early startups to Fortune 500 companies All Verticals: Technology- Retail- Financial - Healthcare - Logistics - Government - Professional Services- Public - NGOs

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(6)
Read All Reviews

4.9 / 5
(8)
Read All Reviews

Ease of Use


4.3 / 5

4.8 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


3.7 / 5

4.9 / 5

Value for Money


4.8 / 5

4.3 / 5

Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 3 screenshots 179513 thumb
View 5 screenshots 145322 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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QAlert Citizen Request Management Software vs Wowdesk

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Wowdesk vs QAlert Citizen Request Management Software