QAlert Citizen Request Management Software vs Wrike

Starting Price

Not provided by vendor

$9.80/month/user

Best For

QAlert is used in local and county government offices and 311 call centers to manage, track and resolve non-emergency citizen requests, work orders, and common complaints.

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.5 / 5
(6)
Read All Reviews

4.2 / 5
(1564)
Read All Reviews

Ease of Use


4.3 / 5



4 / 5


  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."

  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."

Customer Support


5 / 5



4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Does time tracking pretty well. Good customer support that is willing to help."

Features & Functionality


3.7 / 5



4.2 / 5


  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."

  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."

Value for Money


4.8 / 5



4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."

Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 3 screenshots 179513 thumb
View 5 screenshots 128267 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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QAlert Citizen Request Management Software vs Wrike

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Wrike vs QAlert Citizen Request Management Software