QAlert Citizen Request Management Software vs JIRA

Starting Price

Not provided by vendor

$10.00/month

Best For

QAlert is used in local and county government offices and 311 call centers to manage, track and resolve non-emergency citizen requests, work orders, and common complaints.

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.

Rating


4.5 / 5
(6)
Read All Reviews

4.3 / 5
(8174)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.3 / 5



3.9 / 5


  • "Its really a good tool for managing the internal approvals with ease. It is user friendly tool."

  • "I love the ability to easily and intuitively delegate tasks and observe the status of their realization."

Customer Support


5 / 5



4.1 / 5


  • "Altisiaan also includes all of their marketplace software for free as well. Gold standard for project management and help desk software."

  • "Amazing project management and help desk software."

Features & Functionality


3.7 / 5



4.4 / 5


  • "Jira is a great platform for managing your internal tickets and project priorities. There's a beauty to the ease and simplicity."

  • "Great tool for issue tracking, has a nice interface and is easy to get the team involved in using this."

Value for Money


4.8 / 5



4.2 / 5


  • "Well, the price definitely has to be part of the pros. Even in the free plan is too good for small projects."

  • "Makes it a great ticketing tool for startups with limited budget for incident management."

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • close Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • close Recurring Issues
  • close Task Management
  • check Assignment Management
  • check Dashboard
  • close Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

View 3 screenshots 179513 thumb
View 5 screenshots 139612 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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QAlert Citizen Request Management Software vs JIRA

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