Zendesk vs Wrike

Starting Price

$5.00/month/user

$9.80/month/user

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.4 / 5
(2347)
Read All Reviews

4.2 / 5
(1567)
Read All Reviews

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


4 / 5


  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."

  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Does time tracking pretty well. Good customer support that is willing to help."

Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.2 / 5


  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."

  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."

Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 5 screenshots 199521 thumb
View 5 screenshots 128267 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk vs Wrike

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