Kayako vs SysAid

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Rating


4 / 5
(151)


4.5 / 5
(161)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • close Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 63439 thumb
View 5 screenshots 37104 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Kayako vs SysAid

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