SolarWinds Service Desk vs Kayako

Starting Price

$19.00/month/user

$15.00/month/user

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Rating


4.6 / 5
(485)
Read All Reviews

4 / 5
(153)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."


3.9 / 5


  • "We like the ease of use, flexible and customisable reports. These are paramount for supporting our customers."

  • "User friendly and easy to access the reports and MIS using Kayako tool. Incidence reviews and history gathering is very useful."

Customer Support


4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."


3.9 / 5


  • "Customer support are great, they're really helping and I'm getting a great service. They're answering tickets really quick as well."

  • "Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one."

Features & Functionality


4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."


3.9 / 5


  • "Beautiful user interface. It Supports all activities in a helpdesk process."

  • "The more we can get out of the core / base functionality the better it is for us which requires real commitment."

Value for Money


4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."


3.9 / 5


  • "Fairly robust support software at an "ok" price."

  • "We got their support every team of their teams. On cost side they need to think through from customer perspective."

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • check Task Management
  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • close Task Management

Screenshots

View 5 screenshots 101573 thumb
View 5 screenshots 63439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs Kayako

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