Qualtrics Customer Experience vs Kayako

Starting Price

Not provided by vendor

$15.00/month/user

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • close Task Management
  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • close Task Management

Rating


4.7 / 5
(183)
Read All Reviews

4 / 5
(153)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper."

  • "I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways."


3.9 / 5


  • "We like the ease of use, flexible and customisable reports. These are paramount for supporting our customers."

  • "User friendly and easy to access the reports and MIS using Kayako tool. Incidence reviews and history gathering is very useful."

Customer Support


4.8 / 5


  • "I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative."

  • "Qualtrics is super easy and their customer service is the best."


3.9 / 5


  • "Customer support are great, they're really helping and I'm getting a great service. They're answering tickets really quick as well."

  • "Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one."

Features & Functionality


4.6 / 5


  • "I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition."

  • "It definitely makes the user experience a delight, esp in early days of using the tool. I had great experience using Qualtrics so far."


3.9 / 5


  • "Beautiful user interface. It Supports all activities in a helpdesk process."

  • "The more we can get out of the core / base functionality the better it is for us which requires real commitment."

Value for Money


4.5 / 5



3.9 / 5


  • "Fairly robust support software at an "ok" price."

  • "We got their support every team of their teams. On cost side they need to think through from customer perspective."

Screenshots

View 5 screenshots 183316 thumb
View 5 screenshots 63439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Qualtrics Customer Experience vs Kayako

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