Wrike vs Kayako

Starting Price

$9.80/month/user

$15.00/month/user

Best For

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Rating


4.2 / 5
(1545)
Read All Reviews

4 / 5
(152)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4 / 5


  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."

  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."


3.9 / 5


  • "We like the ease of use, flexible and customisable reports. These are paramount for supporting our customers."

  • "User friendly and easy to access the reports and MIS using Kayako tool. Incidence reviews and history gathering is very useful."

Customer Support


4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Excellent Customer Service and TUtorials, Gantt Chart Leaves more to be desired."


3.9 / 5


  • "Customer support are great, they're really helping and I'm getting a great service. They're answering tickets really quick as well."

  • "Simply the best Helpdesk Software you can get, I recommend it to all my colleagues who ask me for one."

Features & Functionality


4.2 / 5


  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."

  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."


3.9 / 5


  • "Beautiful user interface. It Supports all activities in a helpdesk process."

  • "The more we can get out of the core / base functionality the better it is for us which requires real commitment."

Value for Money


4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."


3.9 / 5


  • "Fairly robust support software at an "ok" price."

  • "We got their support every team of their teams. On cost side they need to think through from customer perspective."

Product Features

  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • close Issue Auditing
  • check Issue Scheduling
  • close Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • close Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • close Knowledge Base Management
  • close Project Management
  • check Recurring Issues
  • close Task Management

Screenshots

View 5 screenshots 128267 thumb
View 5 screenshots 63439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Wrike vs Kayako

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