TeamSupport vs Tracker

Starting Price

$50.00/month/user

$49.00/month/user

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

We serve any organization that needs to manage issues more efficiently and professionally.

Rating


4.5 / 5
(729)
Read All Reviews

4.4 / 5
(65)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.4 / 5


  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."


4.3 / 5


  • "The report templates are easy to use after going through them to see which template worked the best."

  • "I find the software easy to use and love the alerts and reminders functionality."

Customer Support


4.5 / 5


  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."


4.8 / 5


  • "The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products."

  • "The licensing model is affordable. Tech support is very good."

Features & Functionality


4.3 / 5


  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."


4.1 / 5


  • "Highly recommended if you require quick set-up and ease of use out of the box."

  • "So far only some minor bugs which were resolved quickly. Easy to use with 95+% of the functionality we needed."

Value for Money


4.4 / 5


  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."


4.2 / 5


Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 77861 thumb
View 5 screenshots 47366 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Tracker vs TeamSupport

TeamSupport vs Tracker

Share

share Share Your Comparison of Tracker vs TeamSupport