Starting Price

Best For

Sifter aims to serve teams that have traditionally had a difficult time getting all team members to participate in issue tracking by providing a simple and friendly interface for bug tracking.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use

• Not enough reviews

• "The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users."


• "I like that Spiceworks is free, the product is easy to use and the apps are great."

Customer Support

• Not enough reviews

• "The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house."


• "The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing."

Features & Functionality

• "Incredible User Experience, and even better support."


• "Don't hesitate to contact the creator himself, the support is always quick and nice."

• "I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality."


• "It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly."

Value for Money

• Not enough reviews

• "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."


• "For the price of free, this is a great Help Desk solution, especially for small staff."

Product Features

• check Assignment Management
• check Dashboard
• check Escalation Management
• check Issue Auditing
• close Issue Scheduling
• close Knowledge Base Management
• check Project Management
• close Recurring Issues
• check Task Management

• check Assignment Management
• check Dashboard
• close Escalation Management
• check Issue Auditing
• check Issue Scheduling
• check Knowledge Base Management
• check Project Management
• close Recurring Issues
• check Task Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• close Live Online
• close Webinars
• check Documentation

• close In Person
• check Live Online
• check Webinars
• check Documentation