# Best Issue Tracking Software 2026 | Capterra > Find the top Issue Tracking software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/issue-tracking-software/s/small-businesses --- # Best Issue Tracking Software Last updated on April 16, 2026 How to find the right Issue Tracking Software? Learn more from our team about Issue Tracking Software pricing features and benefits in our Issue Tracking Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is issue tracking software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on April 16, 2026 [Issue tracking software](https://www.capterra.com/issue-tracking-software/) records and manages customer complaint tickets and helps users follow up with relevant stakeholders until resolution. The solution is generally used in the customer services or information technology (IT) department of an organization. This software allows managers to track issues by priority levels or sort them by using custom criteria. * * * For more information consult our [Issue Tracking Buyers Guide](#buyers-guide-content) [4.3 (20)](https://www.capterra.com/p/164813/Kualitee/reviews/) A defect management system that captures, links, and tracks issues with full context for rapid resolution. [Learn more about Kualitee](https://www.capterra.com/p/164813/Kualitee/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.7 (65)](https://www.capterra.com/p/224784/BugHerd/reviews/) BugHerd makes it easy for clients to leave website feedback and report issues. [Learn more about BugHerd](https://www.capterra.com/p/224784/BugHerd/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 92% recommend this product [4.4 (228)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.5 (858)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time. [Learn more about Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/) An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels. [Learn more about HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 89% recommend this product [4.0 (104)](https://www.capterra.com/p/70008/SpiraTest/reviews/) SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process. [Learn more about SpiraTest](https://www.capterra.com/p/70008/SpiraTest/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.6 (48)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.9 (7)](https://www.capterra.com/p/156900/AuditFindings-com/reviews/) AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues. [Learn more about AuditFindings.com](https://www.capterra.com/p/156900/AuditFindings-com/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15323)](https://www.capterra.com/p/19319/JIRA/reviews/) Jira is a fully-featured issue tracker for teams planning and building great products. [Learn more about Jira](https://www.capterra.com/p/19319/JIRA/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## GitHub](https://www.capterra.com/p/129067/GitHub/) [4.8 (6158)](https://www.capterra.com/p/129067/GitHub/reviews/) Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged.. [Learn more about GitHub](https://www.capterra.com/p/129067/GitHub/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 92% recommend this product [## ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4567)](https://www.capterra.com/p/158833/ClickUp/reviews/) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. [Learn more about ClickUp](https://www.capterra.com/p/158833/ClickUp/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 84% recommend this product [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 81% recommend this product [## Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (2888)](https://www.capterra.com/p/76113/Wrike/reviews/) Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations. [Learn more about Wrike](https://www.capterra.com/p/76113/Wrike/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 88% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24! [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 82% recommend this product [## Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (687)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 83% recommend this product [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. [Learn more about Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management Page 1 of 9 Filter (214) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation Assignment Management Dashboard Generative AI Issue Auditing Issue Scheduling Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/) I'm looking for Issue Tracking Software that is: [Free](https://www.capterra.com/issue-tracking-software/s/free/) Table of Contents - [The benefits of issue tracking software](#the-benefits-of-issue-tracking-software) - [Typical features of issue tracking software](#typical-features-of-issue-tracking-software) - [The cost of issue tracking software](#the-cost-of-issue-tracking-software) - [Considerations when purchasing issue tracking software](#considerations-when-purchasing-issue-tracking-software) - [Relevant issue tracking software trends](#relevant-issue-tracking-software-trends) ## The benefits of issue tracking software - **Centralized platform to track various types of issues:** The software can handle different types of IT and business-related issues such as resource sharing, system maintenance, and access change requests. Based on the issue type, the stakeholders for issue resolution also vary significantly. A centralized platform ensures smooth coordination between multiple stakeholders which helps to reduce the overall issue handling time.  - **Customized issue tracking workflow:** The software allows non-technical users to create a workflow without any specialized coding skills. It provides drag and drop features where end users can build their own workflows with custom fields. Managers can also define roles and permissions when creating workflows.  - **Send automated alerts and notifications:** When a huge number of tickets are generated, there’s a higher chance of a few being unintentionally overlooked. Automated alerts via email or SMS text keep users updated on each customer query until it gets resolved. - **Customer database integration:** Integration of issue tracking software with customer collaboration or [customer relationship management (CRM)](https://www.capterra.com/customer-relationship-management-software/) software provides agents quick access to customer data. It also assists helpdesk agents to validate customer calls and identify the correct issue tickets. * * * ## Typical features of issue tracking software - **Dashboard:** Track and view metrics using graphs and charts in a centralized location. - **Ticket management:** Track, manage, and resolve the issue tickets raised by stakeholders. - **Assignment management:** Assign issues and tickets to various departments based on their skill set. - **Task management:** Manage a task throughout its lifecycle which includes planning, scheduling, dependencies and milestone tracking, and outcome reporting.  - **Issues auditing:** Examine and evaluate past issues to check whether they are in compliance with the set standards. * * * ## The cost of issue tracking software Most products in the market are priced on a “per user, per month” basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $3 - $5 - $5- $10 - $10+ _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites on June 13, 2019. These ranges correspond to 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product, which is priced higher, may include some additional features such as scaled data storage, gamification of issue resolution, information technology service management (ITSM) integration, and live call routing. * * * ## Considerations when purchasing issue tracking software - **Check for analytics component:** An analytics component offers built-in metrics to track the count of new and closed tickets, backlogs, average ticket reply time, and traffic analysis. Tracking these parameters can help you in improving customer service.  - **Total cost of ownership (TCO):** While some software is priced on a “per agent, per month” basis, others may charge businesses on the basis of total tickets issued in a month. Therefore, buyers must assess their team size versus the total issues raised in a month to identify the best solution for the business. Also, it’s good to check for the installation fee, maintenance cost, and training and support charges to calculate the TCO. * * * ## Relevant issue tracking software trends - **Artificial intelligence (AI) tools to help in knowledge curation:** AI-enabled issue tracking tools utilize the data from prior and current issues to provide relevant information to agents. These tools can also create a knowledge base by summarizing the details related to common problems, known errors, and anticipated resolutions. With AI, organizations can identify gaps in their existing knowledge base and update it on a regular basis by using insights from current data. - **Chatbots can handle a high volume of issues:** [Chatbots](https://www.capterra.com/resources/top-5-small-business-tech-trends/) are capable of automating customer service with 24/7 support and offers proactive customer interaction. They provide a rapid system-generated answer and can handle a high volume of similar issues. Chatbots can also resolve issues by using the knowledge base and in case of critical needs, they direct a user to the appropriate department. These virtual assistants make the process more collaborative and efficient, as well as increase an agent’s productivity. * * * **Sources** Products evaluated for pricing calculations were taken from [Capterra’s product directory](https://www.capterra.com/issue-tracking-software/). The pricing ranges exclude freemium versions of the products. The features were identified based on their relevance and the percentage of products in [Capterra’s database](https://www.capterra.com/issue-tracking-software/) that offer them. The following source was used for this document: 1\. [Top 5 Tech Trends for Small Business](https://www.capterra.com/resources/top-5-small-business-tech-trends/) (Date accessed: December 23, 2019)