--- title: "2025 Capterra Shortlist for Issue Tracking | Capterra" description: "Discover the highest-rated & most popular Issue Tracking Software of 2025. Make Capterra Shortlist your first stop when searching for software." source_url: "https://www.capterra.com/issue-tracking-software/shortlist/" page_type: "shortlist" language: "en" --- # 2025 Capterra Shortlist for Issue Tracking - [All Products](https://www.capterra.com/issue-tracking-software/) - [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) [How it was made](#methodology) ## / Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) ## Our Top 5 Picks 2025 Capterra Shortlist The five highest-scoring tools from our shortlist, compared on the metrics that matter most. | Metric | [Zoho Desk (Top Rated)](https://www.capterra.com/p/169505/Zoho-Desk/) | [JIRA Service Management (Feature Rich)](https://www.capterra.com/p/227102/JIRA-Service-Management/) | [LiveAgent (Top Support)](https://www.capterra.com/p/102188/LiveAgent/) | [HelpDesk (Easy to Use)](https://www.capterra.com/p/185973/HelpDesk/) | [Zendesk Suite (Great Value)](https://www.capterra.com/p/164283/Zendesk/) | | --- | --- | --- | --- | --- | --- | | Rating | 4.5 (2,213 reviews) | 4.5 (770 reviews) | 4.7 (1,787 reviews) | 4.6 (181 reviews) | 4.4 (4,087 reviews) | | Capterra score | 92/100 | 92/100 | 91/100 | 91/100 | 89/100 | | Starting price | $20.00/month | $20.00/month | $15.00/month | $29.00/month | $115.00/month | | Free plan | Available | Available | Not available | Not available | Not available | | Free trial | Available | 7-day trial | Available | Available | Available | | Standout Feature | Account Management | Customer Service Analytics | Account Management | Activity Tracking | Account Management | | Integrations | 78 integrations | 75 integrations | 125 integrations | 11 integrations | 220 integrations | --- ## Explore the Full Issue Tracking Shortlist [ ](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [](https://www.capterra.com/p/227102/JIRA-Service-Management/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Overall Score 92/100 Popularity: 43/50 Ratings: 49/50 Review Breakdown Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.3 Paid plans start at $20.00Per Month Free Trial Free Version Category Features 10/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/169505/Zoho-Desk/) ## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. Overall Score 92/100 Popularity: 43/50 Ratings: 49/50 Review Breakdown Ease of Use 4.4 Customer Service 4.3 Features 4.5 Value for Money 4.5 Paid plans start at $20.00Per Month Free Trial Free Version Category Features 6/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/185973/HelpDesk/) ## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) [4.6 (181)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[View all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Overall Score 91/100 Popularity: 42/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 4.5 Features 4.4 Value for Money 4.4 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 11/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/102188/LiveAgent/) ## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) [](https://www.capterra.com/p/102188/LiveAgent/) Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent. Overall Score 91/100 Popularity: 41/50 Ratings: 50/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at $15.00Per Month Free Trial Free Version Category Features 3/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/164283/Zendesk/) ## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.4 (4087)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk Support is the leading help desk software built for better customer relationships. Overall Score 89/100 Popularity: 41/50 Ratings: 48/50 Review Breakdown Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 Paid plans start at $115.00Per Month Free Trial Free Version Category Features 6/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/132997/Freshservice/) ## [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (773)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) [](https://www.capterra.com/p/132997/Freshservice/) Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT. Overall Score 88/100 Popularity: 40/50 Ratings: 48/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.3 Value for Money 4.4 Paid plans start at $19.00Per Month Free Trial Free Version Category Features 7/13 REVIEW BREAKDOWN PRICING PROS & CONS ## Get the full software list now ### The latest prices and features straight to your inbox. Compare anytime. [ ](https://www.capterra.com/p/107225/SysAid/) ## [SysAid](https://www.capterra.com/p/107225/SysAid/) [4.5 (521)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/) [](https://www.capterra.com/p/107225/SysAid/) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Overall Score 86/100 Popularity: 37/50 Ratings: 49/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.5 Value for Money 4.5 Paid plans start at $89.00Per Month Free Trial Free Version Category Features 11/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/143005/Groove/) ## [Groove](https://www.capterra.com/p/143005/Groove/) [4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/)[View all reviews](https://www.capterra.com/p/143005/Groove/reviews/) [](https://www.capterra.com/p/143005/Groove/) Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. Overall Score 81/100 Popularity: 32/50 Ratings: 49/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.2 Value for Money 4.5 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 5/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/125118/osTicket/) ## [osTicket](https://www.capterra.com/p/125118/osTicket/) [4.3 (76)](https://www.capterra.com/p/125118/osTicket/reviews/)[View all reviews](https://www.capterra.com/p/125118/osTicket/reviews/) [](https://www.capterra.com/p/125118/osTicket/) An open source customer support system that organizes, manages and archives incoming support requests. Overall Score 80/100 Popularity: 32/50 Ratings: 48/50 Review Breakdown Ease of Use 4.3 Customer Service 4.1 Features 4.3 Value for Money 4.7 Paid plans start at $12.00Per Month Free Trial Free Version Category Features 3/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/144825/BOSS-Solutions/) ## [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)[View all reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. Overall Score 78/100 Popularity: 29/50 Ratings: 49/50 Review Breakdown Ease of Use 4.6 Customer Service 4.8 Features 4.4 Value for Money 4.7 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 9/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) ## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. Overall Score 78/100 Popularity: 29/50 Ratings: 49/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.4 Value for Money 4.3 Paid plans start at $16.00Per Month Free Trial Free Version Category Features 8/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/87908/TeamSupport/) ## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[View all reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/) [](https://www.capterra.com/p/87908/TeamSupport/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Overall Score 78/100 Popularity: 29/50 Ratings: 49/50 Review Breakdown Ease of Use 4.4 Customer Service 4.5 Features 4.3 Value for Money 4.4 Paid plans start at $45.00Per Month Free Trial Free Version Category Features 9/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/16499/Issuetrak/) ## [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/)[View all reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking. Overall Score 77/100 Popularity: 28/50 Ratings: 49/50 Review Breakdown Ease of Use 4.4 Customer Service 4.7 Features 4.4 Value for Money 4.6 Paid plans start at $876.00Per Year Free Trial Free Version Category Features 6/13 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) ## [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)[View all reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. Overall Score 73/100 Popularity: 26/50 Ratings: 47/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.2 Value for Money 4.6 Paid plans start at $6.00Per Month Free Trial Free Version Category Features 8/13 REVIEW BREAKDOWN PRICING PROS & CONS [View All Issue Tracking Software](https://www.capterra.com/issue-tracking-software/) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:August 20, 2025