# 2025 Capterra Shortlist for Issue Tracking | Capterra

> Discover the highest-rated & most popular Issue Tracking Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/issue-tracking-software/shortlist

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# 2025 Capterra Shortlist for Issue Tracking

-   [All Products](https://www.capterra.com/issue-tracking-software/)
-   [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

92/100

Popularity: 43/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.

Overall Score

92/100

Popularity: 43/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/185973/HelpDesk/)

## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[View all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.

Overall Score

91/100

Popularity: 42/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.

Overall Score

91/100

Popularity: 41/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk Support is the leading help desk software built for better customer relationships.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132997/Freshservice/)

## [Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

[](https://www.capterra.com/p/132997/Freshservice/)

Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT.

Overall Score

88/100

Popularity: 40/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107225/SysAid/)

## [SysAid](https://www.capterra.com/p/107225/SysAid/)

[4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

[](https://www.capterra.com/p/107225/SysAid/)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Overall Score

86/100

Popularity: 37/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

13/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/143005/Groove/)

## [Groove](https://www.capterra.com/p/143005/Groove/)

[4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/)[View all reviews](https://www.capterra.com/p/143005/Groove/reviews/)

[](https://www.capterra.com/p/143005/Groove/)

Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.

Overall Score

81/100

Popularity: 32/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.2

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/125118/osTicket/)

## [osTicket](https://www.capterra.com/p/125118/osTicket/)

[4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/)[View all reviews](https://www.capterra.com/p/125118/osTicket/reviews/)

[](https://www.capterra.com/p/125118/osTicket/)

An open source customer support system that organizes, manages and archives incoming support requests.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.3

Value for Money

4.7

Paid plans start at

$12.00Per Month

Free Trial

Free Version

Category Features

3/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144825/BOSS-Solutions/)

## [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)[View all reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.

Overall Score

78/100

Popularity: 29/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.8

Features

4.4

Value for Money

4.7

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows.

Overall Score

78/100

Popularity: 29/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.4

Value for Money

4.3

Paid plans start at

$16.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/87908/TeamSupport/)

## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[View all reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[](https://www.capterra.com/p/87908/TeamSupport/)

Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.

Overall Score

78/100

Popularity: 29/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

13/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/16499/Issuetrak/)

## [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)

[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/)[View all reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/)

[](https://www.capterra.com/p/16499/Issuetrak/)

Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking.

Overall Score

77/100

Popularity: 28/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.7

Features

4.4

Value for Money

4.6

Paid plans start at

$876.00Per Year

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

## [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)[View all reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

[](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free.

Overall Score

73/100

Popularity: 26/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.2

Value for Money

4.6

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:August 20, 2025