Cherwell Software vs Alloy Navigator

Awards

Starting Price

$150.00/month

$19.00/month/user

Best For

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.4 / 5
(148)
Read All Reviews

4.5 / 5
(39)
Read All Reviews

Ease of Use


4.3 / 5


  • "The ease of use is what I like most about the tool."

  • "The flow to publish the articles makes sense. Very user friendly as far as the ability to configure the system."


4.1 / 5


  • "This software is very easy to use. It keeps track of all our work tickets and inventory very well."

  • "Alloy user portal and technician portals are easy to use. Runs quickly and smoothly."

Customer Support


4.3 / 5


  • "If you can dream it you can do it. They have a great community that is willing to help."

  • "Cherwell as a company is a user focused support network made up of great employees and a community of peers who are always willing to help."


4.7 / 5


  • "Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product."

  • "Customer support tracking, Purchasing, Client Portal."

Features & Functionality


4.4 / 5


  • "The beauty in Cherwell is the flexibility to build and shape it however you wish to support your infrastructure. Your service desk your way."

  • "The quick win in Change Management allowed us to tackle Problem and Incident with great momentum."


4.4 / 5


  • "Brings useful information quickly to your screen."

  • "It brings vital information about user's systems quickly to the screen, allowing an easy way to maintain inventory and connection information."

Value for Money


4.4 / 5


  • "Total Cost of Ownership is the best in the industry."

  • "The flexibility and ease of use. The licensing model is extremely flexible and makes sense in nearly every business case."


4.4 / 5


Product Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

Screenshots

View 5 screenshots 211579 thumb
View 5 screenshots 187248 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cherwell Software vs Alloy Navigator

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Alloy Navigator vs Cherwell Software