Cherwell Software vs SysAid

Awards

Starting Price

$150.00/month

Not provided by vendor

Best For

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Rating


4.4 / 5
(144)
Read All Reviews

4.4 / 5
(176)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.4 / 5


  • "The ease of use is what I like most about the tool."

  • "The flow to publish the articles makes sense. Very user friendly as far as the ability to configure the system."


4.3 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."

Customer Support


4.3 / 5


  • "Cherwell as a company is a user focused support network made up of great employees and a community of peers who are always willing to help."

  • "We use Cherwell as a ticketing system for the help desk as well as change management system. The user interface is challenging, to say the least."


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Full featured Helpdesk Software with outstanding user support."

Features & Functionality


4.4 / 5


  • "The beauty in Cherwell is the flexibility to build and shape it however you wish to support your infrastructure. Your service desk your way."

  • "The quick win in Change Management allowed us to tackle Problem and Incident with great momentum."


4.3 / 5


  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."

  • "Easy of use, friendly GUI, customizations, very stable adn quick."

Value for Money


4.5 / 5


  • "Cherwell helped with automating a lot of our operations which helped save our corporation time and money."

  • "The flexibility and ease of use. The licensing model is extremely flexible and makes sense in nearly every business case."


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "SysAid is complete and feature rich, all while maintaining an extremely reasonable price point."

Product Features

  • check Audit Management
  • check Compliance Tracking
  • check Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • check Procurement Management
  • check Requisition Management
  • check Supplier Management
  • check Audit Management
  • check Compliance Tracking
  • check Configuration Management
  • close Contract/License Management
  • close Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • close Procurement Management
  • close Requisition Management
  • check Supplier Management

Screenshots

View 1 screenshot 39084 thumb
View 5 screenshots 37104 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cherwell Software vs SysAid

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