SolarWinds Service Desk vs Zoho Creator

Awards

Starting Price

$19.00/month/user

$10.00/month/user

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Small and medium businesses in any industry. Zoho Creator is used by entrepreneurs, small businesses, educational institutes, and even non-profits.

Rating


4.6 / 5
(482)
Read All Reviews

4.3 / 5
(113)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."


4 / 5


  • "Easy to use and sign up for. Great that you can access your files with just signing in."

  • "You can customize it all, eliminated necessary components and making an easy to use work flow. Stable apps with easy to use interfaces."

Customer Support


4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."


4 / 5


  • "There support staff are very helpful and fast to respond. It provides options to change color themes for your databases, and create customized views by combining HTML code and deluge script."

  • "Except for the poor and overloaded customer support, great to use."

Features & Functionality


4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."


4.2 / 5


  • "I love the graphics and I know that are gadgets are always protected and secured."

  • "Great company, cheap and effective. Their interface is better than Google Apps for sure - Put the two side by side and compare, you will see."

Value for Money


4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."


4.3 / 5


  • "Zoho is a useful software to create commercial applications and has a reasonable price."

  • "Zoho Creator is a very useful and reasonably priced to build business apps."

Product Features

  • check Audit Management
  • check Compliance Tracking
  • check Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • check Procurement Management
  • check Requisition Management
  • check Supplier Management
  • check Audit Management
  • check Compliance Tracking
  • check Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • check Procurement Management
  • check Requisition Management
  • check Supplier Management

Screenshots

View 5 screenshots 101573 thumb
View 3 screenshots 191940 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs Zoho Creator

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