Freshservice vs InvGate IT Asset Management

Awards

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Private enterprises in all industries, Government Organisations, NGOs and Educational Institutions all rely on InvGate Assets to meet ITSM needs.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(366)
Read All Reviews

4.7 / 5
(12)
Read All Reviews

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


4.8 / 5


  • "Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support."

  • "This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities."

Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


4.7 / 5


  • "Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create."

  • "Amazed that this good a service desk product exists for this price."

Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


4.2 / 5


  • "The interface is awesome. We believe that in these terms is the best software on the market."

  • "I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user."

Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


4.6 / 5


Product Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

Screenshots

View 5 screenshots 104551 thumb
View 5 screenshots 13474 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Freshservice vs InvGate IT Asset Management

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InvGate IT Asset Management vs Freshservice