Jira Service Desk vs HarmonyPSA

Starting Price

$10.00/month

$55.00/month/user

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

Rating


4.4 / 5
(243)
Read All Reviews

4.5 / 5
(17)
Read All Reviews

Ideal number of Users

2 - 1000+

10 - 999

Ease of Use


4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."


4 / 5


Customer Support


4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."


4.5 / 5


Features & Functionality


4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."


4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."

Value for Money


4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."


4.3 / 5


Product Features

  • check Audit Management
  • check Compliance Tracking
  • check Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • check Procurement Management
  • check Requisition Management
  • check Supplier Management
  • check Audit Management
  • check Compliance Tracking
  • close Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • check Procurement Management
  • close Requisition Management
  • close Supplier Management

Screenshots

View 5 screenshots 108510 thumb
View 5 screenshots 87500 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jira Service Desk vs HarmonyPSA

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