Starting Price

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

IBM Service Management Suite is designed for businesses and organizations seeking to manage their z/OS enterprise

Rating

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use

• "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."


• "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."

• Not enough reviews

Customer Support

• "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."


• "The customer support for Samanage is superb. This is a must-have application for any business."

• Not enough reviews

Features & Functionality

• "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."


• "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."

• Not enough reviews

Value for Money

• "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."


• "The program expedites the process, makes it smooth and efficient. Really great value for the money."

• Not enough reviews

Product Features

• check Audit Management
• check Compliance Tracking
• check Configuration Management
• check Contract/License Management
• check Cost Tracking
• check Inventory Management
• check Maintenance Management
• check Procurement Management
• check Requisition Management
• check Supplier Management

• close Audit Management
• close Compliance Tracking
• close Configuration Management
• close Contract/License Management
• close Cost Tracking
• check Inventory Management
• close Maintenance Management
• close Procurement Management
• close Requisition Management
• check Supplier Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• close Live Online
• close Webinars
• check Documentation