SysAid vs NetSupport DNA

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Not provided by vendor

Product Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
Not provided by vendor

Ideal number of Users

2 - 1000+

100 - 1000+

Rating


4.4 / 5
(187)
Read All Reviews
(0)

Ease of Use


4.4 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."



Customer Support


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years."



Features & Functionality


4.3 / 5


  • "Sysaid is a good Service Desk ticketing System. Although it misses a good user interface."

  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."



Value for Money


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "Cost effective and basic tool for ticketing. This tool does not require any training."



Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SysAid vs NetSupport DNA

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NetSupport DNA vs SysAid