SysAid vs KeyChest

Awards

Starting Price

Not provided by vendor

$10.00/month

Best For

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Small and medium sized enterprises with internet presence across industries. Manage service providers (MSPs and MSSPs).

Ideal number of Users

2 - 1000+

1 - 49

Rating


4.4 / 5
(179)
Read All Reviews

4.3 / 5
(7)
Read All Reviews

Ease of Use


4.3 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."


4.4 / 5


Customer Support


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years."


5 / 5


Features & Functionality


4.3 / 5


  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."

  • "We like the ease of use. Our users are able to quickly get to the information or form they need."


4.3 / 5


Value for Money


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "Cost effective and basic tool for ticketing. This tool does not require any training."


3.3 / 5


Product Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

Screenshots

View 5 screenshots 37104 thumb
View 4 screenshots 200514 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation

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SysAid vs KeyChest

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KeyChest vs SysAid