A1 Tracker vs ServiceDesk Plus

Starting Price

Not provided by vendor

$120.00/year/user

Best For

Small, medium, & large organizations looking to upgrade or implement a new web-based system cloud or on-premise hosted. 2 users or thousands of users, A1 Tracker offers bi-lateral scalability.

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Rating


4.9 / 5
(44)
Read All Reviews

4.3 / 5
(134)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.8 / 5


  • "Second to none and easy to use. I highly recommend this for your company."

  • "We as a company are not very experienced with software, but find the screens easy to use and access the information we need readily available."


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."

Customer Support


5 / 5


  • "Very professional support staff, they go the extra mile to ensure satisfaction. No surprises and good price point."

  • "A-1 and their support staff helped to organize our companies sales team, automated our follow up proccess and made staff training automated."


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."

Features & Functionality


4.7 / 5


  • "Customer care offered quick solutions, and training. You will notice how quickly and easily this program will improve your business production."

  • "The customer service has been stellar and issues are resolved quickly."


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Very user friendly interface and easy to manage all software's from one location. Also all there products are very cheap to purchase."

Value for Money


4.8 / 5


  • "I highly recommend getting this product. It was a small investment for a big return in time savings."

  • "Last but not least, the cost was so reasonable. I had shopped around for other contract managment software, and A-1 offered the best value."


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."

Product Features

  • check Audit Management
  • check Compliance Tracking
  • check Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • check Maintenance Management
  • check Procurement Management
  • check Requisition Management
  • check Supplier Management
  • close Audit Management
  • check Compliance Tracking
  • close Configuration Management
  • check Contract/License Management
  • check Cost Tracking
  • check Inventory Management
  • close Maintenance Management
  • close Procurement Management
  • close Requisition Management
  • check Supplier Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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A1 Tracker vs ServiceDesk Plus

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