# Best IT Management Software 2026 | Capterra > Find the top IT Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/it-management-software/ --- # Best IT Management Software Last updated on July 23, 2026 How to find the right IT Management Software? Learn more from our team about IT Management Software pricing features and benefits in our IT Management Buyers Guide ## What is IT management software and how do I choose the right one? Researched by: [Andrew Blair](https://www.capterra.com/resources/author/andrew-blair/)and reviewed by: [Amanda Johnstone](https://www.capterra.com/resources/author/amanda-johnstone/) Updated on July 23, 2026 [IT management software](https://www.capterra.com/it-management-software/) helps oversee and optimize IT assets and IT-related activities with IT incident, compliance, and ticketing management features. IT professionals use this software for evaluating capacity, user activity, software inventory and installation, server availability, and virus or malware protection. IT management pricing is typically on a “per month” basis, starting on average at $25 for entry-level systems and $78 for advanced platforms. First-time buyers should consider the budget, number of users, specific use cases, and necessary integrations. Consulting stakeholders to determine key questions for vendors can help find the best system. Questions include: _Does it offer remote desktop support, screen sharing, or knowledge base access?_ _Can it centralize incoming requests from different channels into a single interface?_ _How does it support case management for IT issue tracking and resolution?_ _Does it integrate with ticketing systems, monitoring tools, and asset management?_ For more information consult our [IT Management Buyers Guide](#buyers-guide-content) ## ManageEngine Endpoint Central Rating: 4.6 out of 5 (1,779 reviews) Profile: [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized remote patching tools - Centralized IT management solution Cons: - Frequent technical glitches encountered - Challenging agent deployment process #### Starting price Starting price: $795.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: Yes #### Pricing review snippet Reviewer: Shia R. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: May 25, 2026 > "The platform delivers excellent value for money and includes all the features an MSP needs to manage and secure endpoints across different environments." ### Features tab #### Highest rated features - Patch Management: 4.6 rating - Remote Access/Control: 4.6 rating - Dashboard: 4.4 rating - Configuration Management: 4.5 rating #### Lowest rated features - Compliance Management: 4.4 rating - IT Reporting: 4.4 rating - Access Controls/Permissions: 4.4 rating - Alerts/Notifications: 4.4 rating #### Feature-related review snippet Reviewer: Surya K. Reviewer details: Information Technology and Services, 11-50 employees Published: June 1, 2026 > "The interface is practical, and the automation features help improve efficiency and visibility in day-to-day operations" ### Gallery tab Ease of use: 4.5 out of 5 (1,779 reviews) #### Related review snippet Reviewer: abderrahman Z. Reviewer details: Sporting Goods, 1,001-5,000 employees Published: May 13, 2026 > "The core strength of the Endpoint Central agent is its ability to bridge the gap between IT admins and remote endpoints. Whether you are managing laptops, desktops, or servers, the remote control capabilities are fast, reliable, and secure." ### Integrations tab ManageEngine Endpoint Central connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#integrations) #### Most popular integrations - Zendesk Suite: 4.4 rating - JIRA Service Management: 4.0 rating - Spiceworks Cloud Help Desk: 4.4 rating - ServiceNow: 4.3 rating - ManageEngine ServiceDesk Plus: 4.5 rating #### Integrations-related review snippet Reviewer: Mitchell F. Reviewer details: Government Relations, 51-200 employees Published: December 1, 2025 > "I love that with Endpoint Central; the integration of PowerShell and a built-in file manager make managing endpoints fast and simple." --- ## N-sight RMM Rating: 4.3 out of 5 (201 reviews) Profile: [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Remote Access/Control: 4.4 rating - Server Monitoring: 4.3 rating - Patch Management: 4.0 rating - Access Controls/Permissions: 4.1 rating #### Lowest rated features - Real-Time Monitoring: 3.7 rating - Compliance Management: 2.3 rating - Alerts/Notifications: 3.8 rating - Real-Time Notifications: 3.7 rating #### Feature-related review snippet Reviewer: Jim Y. Reviewer details: Information Technology and Services, 11-50 employees Published: April 25, 2025 > "I love the interface & the ease of use as well as the ability to manage all our clients on a single platform." ### Gallery tab Ease of use: 4.3 out of 5 (201 reviews) #### Related review snippet Reviewer: Nick B. Reviewer details: Information Technology and Services, 11-50 employees Published: May 26, 2026 > "N-sight is a comprehensive tool that we use everyday to keep informed on all of our device health, patches, and connectivity." ### Integrations tab N-sight RMM connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/163344/N-sight/#integrations) #### Most popular integrations - Cove Data Protection: 4.8 rating - ConnectWise PSA: 4.1 rating - Auvik: 4.7 rating - Passportal: 3.9 rating - Acronis Cyber Protect Cloud: 4.1 rating - BrightGauge: 4.7 rating #### Integrations-related review snippet Reviewer: Nathan L. Reviewer details: Information Technology and Services, Self-employed Published: April 25, 2025 > "Everything is at your fingertips and the integrations with the rest of the suites is perfect!" --- ## BOSSDesk Rating: 4.7 out of 5 (140 reviews) Profile: [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Access Controls/Permissions: 5.0 rating - IT Asset Tracking: 5.0 rating - Real-Time Notifications: 5.0 rating - Audit Trail: 4.0 rating #### Lowest rated features - Incident Management: 4.0 rating - Single Sign On: 4.0 rating #### Feature-related review snippet Reviewer: Nasser A. Reviewer details: Computer Networking, 51-200 employees Published: November 30, 2023 > "Very versatile to match the needs of organization." ### Gallery tab Ease of use: 4.6 out of 5 (140 reviews) #### Related review snippet Reviewer: Chrys N. Reviewer details: Public Policy, 1,001-5,000 employees Published: March 1, 2026 > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works." ### Integrations tab BOSSDesk connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/144825/BOSS-Solutions/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - Zapier: 4.7 rating - ChatGPT: 4.0 rating #### Integrations-related review snippet Reviewer: Gibril B. Reviewer details: Government Administration, 201-500 employees Published: November 3, 2025 > "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning curve." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## ManageEngine OpManager Plus Rating: 4.6 out of 5 (44 reviews) Profile: [ManageEngine OpManager Plus](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Don't just monitor your network and application stack; fully observe them with OpManager Plus, the unified observability solution. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1233.00 Pricing details: Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.9 rating - Server Monitoring: 4.4 rating - Alerts/Notifications: 4.6 rating - Data Import/Export: 4.8 rating #### Lowest rated features - Access Controls/Permissions: 4.0 rating - Capacity Management: 4.2 rating - Configuration Management: 4.2 rating - IT Asset Management: 4.5 rating #### Feature-related review snippet Reviewer: AbdulAziz A. Reviewer details: Airlines/Aviation, 1,001-5,000 employees Published: April 9, 2026 > "The interface is user-friendly, and the monitoring capabilities provide clear visibility into network performance and health." ### Gallery tab Ease of use: 4.6 out of 5 (44 reviews) #### Related review snippet Reviewer: Nidhin B. Reviewer details: Commercial Real Estate, 501-1,000 employees Published: June 22, 2026 > "After seven years of managing complex IT infrastructure, I can tell you with full confidence that OpManager Plus is one of the few tools that genuinely scales with you. When you're responsible for hundreds — sometimes thousands — of devices across multiple sites, you need something that doesn't buckle under pressure." ### Integrations tab ManageEngine OpManager Plus connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.0 rating - Microsoft Teams: 4.0 rating - ServiceNow: 4.5 rating - ManageEngine Applications Manager: 4.6 rating - ManageEngine Log360: 4.7 rating --- ## Rippling Rating: 4.9 out of 5 (4,844 reviews) Profile: [Rippling](https://www.capterra.com/p/172127/Rippling/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage identity, access, devices, and inventory securely in one system. Automate onboarding, policy creation and compliance visibility. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Automated onboarding workflows Cons: - Occasional bugs and slowdowns - Cumbersome authentication requirements #### Starting price Starting price: $8.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Access Controls/Permissions: 4.6 rating - Alerts/Notifications: 4.7 rating - Dashboard: 4.7 rating - Single Sign On: 4.5 rating #### Lowest rated features - API: 1.0 rating - Patch Management: 4.3 rating - Data Import/Export: 4.3 rating - Task Management: 4.2 rating #### Feature-related review snippet Reviewer: Matt B. Reviewer details: Computer Software, 51-200 employees Published: December 4, 2025 > "I really enjoy Rippling's user-friendly and smooth app interface, which feels very modern and aligns well with the latest tech trends." ### Gallery tab Ease of use: 4.9 out of 5 (4,844 reviews) #### Related review snippet Reviewer: Stefan V. Reviewer details: Mental Health Care, 201-500 employees Published: April 10, 2026 > "The payroll interface is my favorite part because it's clear, updates in a timely manner, can download paystubs, and can look up all the information related to my paty." ### Integrations tab Rippling connects with 196+ software tools. [See all integrations](https://www.capterra.com/p/172127/Rippling/#integrations) #### Most popular integrations - Freshdesk: 4.5 rating - LastPass: 4.6 rating - Bitbucket: 4.6 rating - Justworks: 4.6 rating - BILL Accounts Payable & Receivable: 4.1 rating - Hotjar: 4.6 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 11-50 employees Published: May 14, 2026 > "Initially, we were impressed by the depth of integration across Rippling’s products, especially ATS and HRIS." --- ## SysAid Rating: 4.5 out of 5 (521 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Alerts/Notifications: 4.6 rating - Real-Time Notifications: 4.7 rating - Incident Management: 4.8 rating #### Lowest rated features - Remote Access/Control: 3.9 rating - Server Monitoring: 4.2 rating - Data Import/Export: 4.4 rating - Access Controls/Permissions: 4.4 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (521 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## TeamViewer ONE Rating: 4.6 out of 5 (11,629 reviews) Profile: [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Proactive IT management that prevents problems before they start—TeamViewer makes work flow better across your digital workplace. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Quick and simple installation - Seamless remote teamwork Cons: - Expensive and restrictive licensing - High dependency on internet #### Starting price Starting price: $24.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Access Controls/Permissions: 4.4 rating - IT Asset Management: 4.2 rating - Real-Time Monitoring: 4.6 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Ticket Management: 3.0 rating - Remote Monitoring & Management: 4.3 rating - Event Logs: 3.7 rating #### Feature-related review snippet Reviewer: Rafique S. Reviewer details: Electrical/Electronic Manufacturing, 1,001-5,000 employees Published: October 14, 2025 > "The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios." ### Gallery tab Ease of use: 4.6 out of 5 (11,629 reviews) #### Related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: March 29, 2026 > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value." ### Integrations tab TeamViewer ONE connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/194565/TeamViewer/#integrations) #### Most popular integrations - Jira: 4.5 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - Zoho Desk: 4.5 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: David N. Reviewer details: Biotechnology, 51-200 employees Published: April 27, 2026 > "Integrates and deploys well with most MDMs." --- ## monday.com AI Work Platform Rating: 4.6 out of 5 (6,074 reviews) Profile: [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? monday.com is a flexible platform that provides IT managers the visibility they need to keep teams running as efficiently as possible. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive project monitoring tools - Highly customizable workflow management Cons: - High and complex pricing structure - Frequent bugs and technical glitches #### Starting price Starting price: $9.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.7 rating - Alerts/Notifications: 4.6 rating - Access Controls/Permissions: 4.4 rating - Data Import/Export: 4.3 rating #### Lowest rated features - Activity Tracking: 4.3 rating - Single Sign On: 4.0 rating - API: 4.5 rating - Third-Party Integrations: 4.5 rating #### Feature-related review snippet Reviewer: Graham B. Reviewer details: Management Consulting, 1-10 employees Published: May 5, 2026 > "The easier and smoother interactions with information and data inputs once the web pages content has been built and ready for user input." ### Gallery tab Ease of use: 4.5 out of 5 (6,074 reviews) #### Related review snippet Reviewer: Lokesh K. Reviewer details: Information Technology and Services, 201-500 employees Published: May 5, 2026 > "The AI integrations have been a game-changer for me, specifically for summarizing complex technical documentation and generating SEO-ready marketing content, which has significantly compressed our project lifecycles." ### Integrations tab monday.com AI Work Platform connects with 39+ software tools. [See all integrations](https://www.capterra.com/p/147657/monday-com/#integrations) #### Most popular integrations - Slack: 4.6 rating - Jira: 4.4 rating - Zoom Workplace: 4.6 rating - Asana: 4.5 rating - Adobe Creative Cloud: 4.7 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Mental Health Care, 51-200 employees Published: January 22, 2026 > "I love the fact that you can build in dependencies and it integrates with several other softwares such as Zoom, Gmail, and Slack (to name a few)." --- ## Deel Rating: 4.9 out of 5 (4,297 reviews) Profile: [Deel](https://www.capterra.com/p/205015/Deel/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage global IT operations end to end with one platform for devices, access, security, and 24/7 tech support. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive platform navigation - Streamlined remote work processes Cons: - Cumbersome verification and login - Sluggish mobile and web performance #### Starting price Starting price: $5.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.7 rating - Real-Time Notifications: 4.8 rating - Self Service Portal: 4.8 rating - Access Controls/Permissions: 4.3 rating #### Lowest rated features - Third-Party Integrations: 4.2 rating - Single Sign On: 4.5 rating - Task Management: 4.0 rating - Data Import/Export: 4.5 rating #### Feature-related review snippet Reviewer: Jose manuel G. Reviewer details: Information Technology and Services, 501-1,000 employees Published: February 20, 2026 > "Their interactive and easy-to-use platform displays everything with clear graphics and images......." ### Gallery tab Ease of use: 4.8 out of 5 (4,297 reviews) #### Related review snippet Reviewer: NIROB K. Reviewer details: Internet, Self-employed Published: April 23, 2026 > "The platform simplifies hiring remote employees and freelancers from different countries without worrying about legal complexities.i really liked the clean interface, fast onboarding process, and how everything from contracts to payments is handled in one place." ### Integrations tab Deel connects with 58+ software tools. [See all integrations](https://www.capterra.com/p/205015/Deel/#integrations) #### Most popular integrations - PayPal: 4.6 rating - BambooHR: 4.6 rating - Xero: 4.0 rating - NetSuite: 4.2 rating - Okta: 4.7 rating - Payoneer: 4.5 rating #### Integrations-related review snippet Reviewer: Franklin F. Reviewer details: Information Technology and Services, 201-500 employees Published: March 9, 2026 > "Seamless banking integration: Easy integration with JP Morgan Infinity enables fast and smooth transfers with minimal setup, reducing dependency on manual banking workflows." --- ## Wrike Rating: 4.4 out of 5 (3,026 reviews) Profile: [Wrike](https://www.capterra.com/p/76113/Wrike/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Wrike is the AI-powered work delivery platform for IT management, helping you manage projects, tickets, and resources in one place. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Centralized real-time team collaboration - Comprehensive project tracking tools Cons: - High and inflexible pricing structure - Frequent minor bugs and glitches #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.9 rating - Third-Party Integrations: 4.9 rating - API: 4.9 rating - Audit Trail: 4.9 rating #### Lowest rated features - Patch Management: 4.5 rating - Real-Time Monitoring: 4.6 rating - Remote Access/Control: 4.6 rating - Real-Time Notifications: 4.8 rating #### Feature-related review snippet Reviewer: Ojaswini W. Reviewer details: Marketing and Advertising, 10,001+ employees Published: May 6, 2026 > "Additionally, the flexibility of the interface is a major advantage." ### Gallery tab Ease of use: 4.2 out of 5 (3,026 reviews) #### Related review snippet Reviewer: Thiago F. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 21, 2026 > "It is a robust platform that helps centralize project management, improve workflow visibility, and keep teams aligned across multiple demands and deadlines." ### Integrations tab Wrike connects with 136+ software tools. [See all integrations](https://www.capterra.com/p/76113/Wrike/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Microsoft Outlook: 4.3 rating - Bitbucket: 4.6 rating - Microsoft Viva Engage: 4.2 rating - Marketo Engage: 4.8 rating - Zoho Books: 4.4 rating #### Integrations-related review snippet Reviewer: Lauren P. Reviewer details: Entertainment, 501-1,000 employees Published: April 22, 2026 > "Wrike’s integrations are also a big win; being able to connect it to tools like Outlook, Teams, Box keep communication and files tied directly to the work." --- ## Malwarebytes for Business Rating: 4.7 out of 5 (2,515 reviews) Profile: [Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Cloud-based suite of cybersecurity solutions that help businesses identify, analyze and remediate threats on a unified platform. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple operation - Consistent and dependable protection Cons: - Resource-intensive and slows devices - Overzealous website blocking #### Starting price Starting price: $69.99 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Monitoring: 4.6 rating - Alerts/Notifications: 4.7 rating - Server Monitoring: 4.6 rating - Remote Access/Control: 4.6 rating #### Lowest rated features - Remote Monitoring & Management: 4.4 rating - Access Controls/Permissions: 4.6 rating - IT Reporting: 4.4 rating - API: 4.3 rating #### Feature-related review snippet Reviewer: Danny H. Reviewer details: Computer & Network Security, 1-10 employees Published: August 28, 2023 > "It’s easy to use and friendly user interface makes it the perfect product for older clients." ### Gallery tab Ease of use: 4.7 out of 5 (2,515 reviews) #### Related review snippet Reviewer: Linda S. Reviewer details: Marketing and Advertising, 1-10 employees Published: November 12, 2024 > "As a comprehensive security solution for our organization's IT needs, Malwarebytes has consistently provided effective protection against a wide range of threats, including malware, ransomware, and advanced persistent threats." --- ## AVG Antivirus Business Edition Rating: 4.3 out of 5 (2,146 reviews) Profile: [AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Protect your business endpoints from ransomware, malware, hackers, and more with AVG Antivirus Business Edition. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-device security features - Effortless installation and configuration Cons: - Intrusive and frequent pop-up interruptions - Aggressive and confusing file handling #### Starting price Starting price: $46.99 Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 4.2 rating - Alerts/Notifications: 4.4 rating - Access Controls/Permissions: 4.3 rating - Remote Access/Control: 4.0 rating #### Lowest rated features - IT Reporting: 3.9 rating - Remote Monitoring & Management: 3.9 rating - Dashboard: 4.3 rating - Maintenance Scheduling: 4.2 rating #### Feature-related review snippet Reviewer: Daniel O. Reviewer details: Information Technology and Services, 1-10 employees Published: September 12, 2023 > "I also value AVG Antivirus Business Edition's user-friendly UI." ### Gallery tab Ease of use: 4.4 out of 5 (2,146 reviews) #### Related review snippet Reviewer: Prosper N. Reviewer details: Computer Networking, Self-employed Published: August 13, 2025 > "the standout aspect for me is the cloud-base centralized management console, that simplifies the lives of IT administrators by allowing the remote monitoring and control of all protected devices from one dashboared" --- ## EZO Rating: 4.6 out of 5 (1,544 reviews) Profile: [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Streamline your onboarding, offboarding, and automate workflows via helpdesk and MDM integrations. Experience the best! #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Efficient inventory control system - Streamlined and intuitive experience Cons: - Occasional slow system response - Intermittent glitches and crashes #### Starting price Starting price: $65.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 4.6 rating - Ticket Management: 4.6 rating - Alerts/Notifications: 4.7 rating - Access Controls/Permissions: 4.4 rating #### Lowest rated features - Incident Management: 3.5 rating - Real-Time Monitoring: 4.3 rating - Configuration Management: 4.0 rating - Maintenance Scheduling: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Automotive, 201-500 employees Published: October 1, 2024 > "The user interface is straightforward and simple to use. And traceability is excellent." ### Gallery tab Ease of use: 4.4 out of 5 (1,544 reviews) #### Related review snippet Reviewer: Abhigyan A. Reviewer details: Computer Software, 11-50 employees Published: June 25, 2026 > "I found the document management and file upload features particularly useful, as they help keep records well-organized and easily accessible." ### Integrations tab EZO connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/124047/EZOfficeInventory/#integrations) #### Most popular integrations - Dropbox: 5.0 rating - Google Workspace: 4.7 rating - OneDrive: 5.0 rating - QuickBooks Online: 4.3 rating - Zendesk Suite: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Steven G. Reviewer details: Government Relations, 501-1,000 employees Published: April 6, 2023 > "The ease of checking things in and out via the App or the ZenDesk integration has saved us time but also dramatically increased the accuracy of our records." --- ## Asset Panda Rating: 4.6 out of 5 (1,366 reviews) Profile: [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Tailored configuration options - Highly adaptable asset management Cons: - User management limitations - Recurring bugs and glitches #### Starting price Starting price: Not available Pricing details: Flat Rate, One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.8 rating - IT Asset Tracking: 4.5 rating - Activity Tracking: 4.3 rating - IT Reporting: 4.7 rating #### Lowest rated features - Compliance Management: 4.3 rating - Third-Party Integrations: 4.3 rating - API: 4.5 rating - Self Service Portal: 4.5 rating #### Feature-related review snippet Reviewer: Casey W. Reviewer details: Media Production, 1-10 employees Published: September 24, 2024 > "The layout is super clean and easy to navigate which is crucial and makes onboarding easy." ### Gallery tab Ease of use: 4.5 out of 5 (1,366 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "The customizable features and mobile accessibility made inventory management more efficient and helped reduce time spent searching for assets or updating records manually." ### Integrations tab Asset Panda connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/142562/Asset-Panda/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Google Workspace: 4.8 rating - Zendesk Suite: 2.5 rating - Freshdesk: 4.5 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Jeff C. Reviewer details: Fine Art, 1-10 employees Published: August 8, 2023 > "Integration was fairly painless and for the most part without headaches." --- ## GitLab Rating: 4.6 out of 5 (1,223 reviews) Profile: [GitLab](https://www.capterra.com/p/159806/GitLab/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GitLab is one platform for planning, CI/CD, security testing, and agentic AI across the full software development lifecycle. Learn More #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated source code management - Robust version control features Cons: - Frequent bugs and downtime - Sluggish performance with large projects #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.6 rating - Task Management: 4.5 rating - Activity Tracking: 4.7 rating - Alerts/Notifications: 4.4 rating #### Lowest rated features - Incident Management: 3.9 rating - Third-Party Integrations: 2.0 rating - Configuration Management: 4.5 rating - Audit Trail: 4.3 rating #### Feature-related review snippet Reviewer: Ian B. Reviewer details: Information Technology and Services, 11-50 employees Published: October 25, 2024 > "We have been able to customize Gitlab exclusively to our needs and has helped us grow way faster than we would of using other applications." ### Gallery tab Ease of use: 4.4 out of 5 (1,223 reviews) #### Related review snippet Reviewer: Flavio M. Reviewer details: Banking, 201-500 employees Published: March 13, 2026 > "GitLab environment allows me to perform activities without need external tools, so version control, project management and automation in the platform are good tools to be used." ### Integrations tab GitLab connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/159806/GitLab/#integrations) #### Most popular integrations - Asana: 4.5 rating - Bitbucket: 4.6 rating - Assembla: 4.2 rating - YouTrack: 4.5 rating - Bamboo: 4.5 rating - Jscrambler: 4.4 rating #### Integrations-related review snippet Reviewer: William H. Reviewer details: Marketing and Advertising, 51-200 employees Published: January 5, 2026 > "GitLab has assisted us in centralizing code, issues, and pipelines related to campaign-related tech work, which has made the process of collaboration smoother between sales and engineering." --- ## ISL Light Rating: 4.7 out of 5 (779 reviews) Profile: [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Remote desktop & support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Flexible and rapid deployment options - Consistent and dependable performance Cons: - Occasional connection interruptions - Unreliable clipboard functionality #### Starting price Starting price: $34.90 Pricing details: Other, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Jure F. Reviewer details: Internet, Self-employed Published: October 9, 2025 > "Overall, my experience with ISL Light has been very positive in terms of value for money." ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Access Controls/Permissions: 4.5 rating - Dashboard: 4.2 rating - Compliance Management: 4.6 rating #### Lowest rated features - IT Reporting: 3.6 rating - Alerts/Notifications: 4.0 rating - Service Level Agreement (SLA) Management: 4.2 rating - License Management: 4.2 rating #### Feature-related review snippet Reviewer: Lenart P. Reviewer details: Information Technology and Services, 11-50 employees Published: September 19, 2025 > "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more efficiently" ### Gallery tab Ease of use: 4.7 out of 5 (779 reviews) #### Related review snippet Reviewer: Bart V. Reviewer details: Information Technology and Services, 1-10 employees Published: October 21, 2024 > "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc." ### Integrations tab ISL Light connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/146892/ISL-Light/#integrations) #### Most popular integrations - Freshdesk: 5.0 rating - Bitrix24: 4.2 rating - Avast Ultimate Business Security: 4.4 rating - Freshservice: 5.0 rating - Remote Desktop Manager: 4.6 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Andraz S. Reviewer details: Computer Software, 1-10 employees Published: December 7, 2022 > "Integration was fast and smooth." --- ## JIRA Service Management Rating: 4.5 out of 5 (770 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Task Management: 4.7 rating - Real-Time Monitoring: 4.5 rating - Alerts/Notifications: 4.3 rating #### Lowest rated features - Dashboard: 3.5 rating - Patch Management: 4.3 rating - Audit Trail: 4.0 rating - Access Controls/Permissions: 4.3 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (770 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Freshservice Rating: 4.5 out of 5 (764 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Self Service Portal: 4.6 rating - Incident Management: 4.6 rating - Service Level Agreement (SLA) Management: 4.6 rating #### Lowest rated features - Patch Management: 4.0 rating - Alerts/Notifications: 4.2 rating - Compliance Management: 4.0 rating - Access Controls/Permissions: 4.3 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (764 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Splashtop Rating: 4.7 out of 5 (734 reviews) Profile: [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Simple setup and usability - Consistent and stable performance Cons: - Occasional lag and slowdowns - Multi-monitor and display challenges #### Starting price Starting price: $6.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Access Controls/Permissions: 4.8 rating - Remote Monitoring & Management: 4.5 rating - Real-Time Monitoring: 4.6 rating #### Lowest rated features - Event Logs: 2.5 rating - Dashboard: 4.3 rating - Activity Tracking: 3.5 rating - Configuration Management: 4.4 rating #### Feature-related review snippet Reviewer: Vanessa C. Reviewer details: Construction, 11-50 employees Published: March 18, 2026 > "I like that it has a clean and intuitive interface that is very easy to navigate even for new users without any technical skills." ### Gallery tab Ease of use: 4.8 out of 5 (734 reviews) #### Related review snippet Reviewer: Lorenzo K. Reviewer details: Information Technology and Services, 11-50 employees Published: July 23, 2025 > "Multiple monitor support, consideration for user sessions in an RDS environment, and a comprehensive toolkit make this a preferred remote support tool at my place of work." ### Integrations tab Splashtop connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/162972/Splashtop-Business-Access/#integrations) #### Most popular integrations - Spiceworks Cloud Help Desk: 4.4 rating - Atera: 4.8 rating - ServiceNow: 4.5 rating - NinjaOne: 4.5 rating - Autotask PSA: 4.2 rating - Naverisk: 4.8 rating #### Integrations-related review snippet Reviewer: Ted H. Reviewer details: Law Practice, 1-10 employees Published: July 27, 2023 > "The set up, updating and integration into my system are incredibly smooth." --- ## Spiceworks Cloud Help Desk Rating: 4.4 out of 5 (586 reviews) Profile: [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Active IT peer community - Comprehensive network oversight tools Cons: - Recurring software glitches - Overwhelming email notifications #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.4 rating - Access Controls/Permissions: 4.6 rating - Task Management: 5.0 rating - Dashboard: 4.4 rating #### Lowest rated features - Remote Access/Control: 3.7 rating - IT Reporting: 3.3 rating - Self Service Portal: 4.0 rating - Capacity Management: 3.0 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 17, 2024 > "The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon)." ### Gallery tab Ease of use: 4.3 out of 5 (586 reviews) #### Related review snippet Reviewer: Gannon M. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: October 9, 2025 > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unify IT operations on one AI-powered platform. Manage assets, requests, and workflows easily to cut resolution time by up to 52%. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Real-Time Notifications: 4.4 rating - Incident Management: 4.8 rating - Remote Access/Control: 4.7 rating #### Lowest rated features - Access Controls/Permissions: 4.3 rating - Alerts/Notifications: 4.4 rating - Single Sign On: 4.2 rating - IT Asset Management: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 51-200 employees Published: August 21, 2025 > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## Jamf Pro Rating: 4.7 out of 5 (545 reviews) Profile: [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A complete Mobile Device Management solution for IT pros to simplify the deployment, inventory, and security of Apple devices. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive Apple device control - Streamlined Apple device deployment Cons: - High cost and upfront expenses - Recurring bugs and troubleshooting challenges #### Starting price Starting price: $3.67 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.2 rating - Compliance Management: 4.7 rating - Patch Management: 3.8 rating - Real-Time Notifications: 4.3 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Self Service Portal: 4.1 rating - IT Reporting: 4.0 rating - Single Sign On: 4.4 rating #### Feature-related review snippet Reviewer: Julian A. Reviewer details: Education Management, 51-200 employees Published: April 7, 2025 > "I loved the layout, the feel, and the best part was that everything was super manageable." ### Gallery tab Ease of use: 4.4 out of 5 (545 reviews) #### Related review snippet Reviewer: Michaël D. Reviewer details: Financial Services, 201-500 employees Published: February 24, 2026 > "Jamf Pro is a powerful tool when it comes to manage Apple devices, whether they are laptops of mobile phones/tablets." ### Integrations tab Jamf Pro connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/164492/Jamf-Pro/#integrations) #### Most popular integrations - Okta: 3.7 rating - ServiceNow: 4.2 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Education Management, 51-200 employees Published: January 12, 2024 > "Perfect integration with Apple" --- ## Iru Rating: 4.9 out of 5 (489 reviews) Profile: [Iru](https://www.capterra.com/p/181954/Iru/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Iru unifies identity & access, endpoint security & management, and compliance automation to collapse the IT stack. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Flat Rate, Per Month Free trial: No Free demo: No #### Pricing review snippet Reviewer: Elso V. Reviewer details: Medical Devices, 51-200 employees Published: June 13, 2026 > "Expensive but well worth the money in my eyes!" ### Features tab #### Highest rated features - Patch Management: 4.7 rating - Compliance Management: 4.7 rating - Access Controls/Permissions: 4.6 rating - Self Service Portal: 4.7 rating #### Lowest rated features - Remote Access/Control: 4.1 rating - Real-Time Monitoring: 4.2 rating - IT Asset Management: 4.4 rating - Third-Party Integrations: 4.2 rating #### Feature-related review snippet Reviewer: Jason S. Reviewer details: Construction, 51-200 employees Published: June 13, 2026 > "The interface is clean and intuitive, making day-to-day management efficient without needing deep training." ### Gallery tab Ease of use: 4.9 out of 5 (489 reviews) #### Related review snippet Reviewer: Topher O. Reviewer details: Computer Software, 201-500 employees Published: February 5, 2026 > "The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features." ### Integrations tab Iru connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/181954/Iru/#integrations) #### Most popular integrations - Slack: 4.6 rating - Google Workspace: 4.8 rating - Microsoft 365: 4.8 rating - Okta: 4.8 rating - Positive User: 4.6 rating #### Integrations-related review snippet Reviewer: João B. Reviewer details: Textiles, 51-200 employees Published: May 22, 2026 > "Overall it has been a very positive experience and help us integrate newdevices with ease and manage all the ones we have without taking up any time." --- ## Atera Rating: 4.5 out of 5 (449 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.6 rating - Patch Management: 4.5 rating - Real-Time Monitoring: 4.7 rating - Real-Time Notifications: 4.5 rating #### Lowest rated features - Ticket Management: 4.4 rating - Third-Party Integrations: 4.1 rating - Alerts/Notifications: 4.3 rating - Maintenance Scheduling: 4.3 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (449 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.7 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- ## Remote Desktop Manager Rating: 4.6 out of 5 (412 reviews) Profile: [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Centralize all your remote connections, passwords, and credentials into a unique platform that people love to work with. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Centralized remote connection management Cons: - Slow startup and resource demands #### Starting price Starting price: Not available Pricing details: Per User, One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Access Controls/Permissions: 4.4 rating - Remote Monitoring & Management: 4.7 rating - IT Reporting: 4.5 rating #### Lowest rated features - Real-Time Notifications: 4.0 rating - Patch Management: 3.9 rating - Ticket Management: 3.9 rating - Real-Time Monitoring: 4.1 rating #### Feature-related review snippet Reviewer: Ciaran M. Reviewer details: Oil & Energy, 201-500 employees Published: October 3, 2024 > "A nice, intuitive GUI and rock solid for our needs." ### Gallery tab Ease of use: 4.4 out of 5 (412 reviews) #### Related review snippet Reviewer: Mahmut Halil Ö. Reviewer details: Research, 10,001+ employees Published: September 17, 2025 > "It has significantly streamlined how I manage multiple remote connections, VPNs, and credentials by centralising everything into a single, organised console." ### Integrations tab Remote Desktop Manager connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/152245/Remote-Desktop-Manager/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - TeamViewer ONE: 4.5 rating - LastPass: 4.6 rating - 1Password: 5.0 rating - Microsoft Azure: 4.6 rating - RoboForm: 5.0 rating #### Integrations-related review snippet Reviewer: Justin C. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: October 3, 2024 > "Lots of options for back-end datasource platforms, loads of application integrations." --- Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (359) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Notifications API Capacity Management Compliance Management Dashboard Generative AI Incident Management Issue Auditing IT Asset Tracking IT Reporting Knowledge Management License Management Maintenance Scheduling Patch Management Real-Time Notifications Remote Access/Control Self Service Portal Server Monitoring Service Level Agreement (SLA) Management Ticket Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Website Monitoring Software](https://www.capterra.com/website-monitoring-software/)[Remote Monitoring and Management Software](https://www.capterra.com/remote-monitoring-and-management-software/)[Managed Service Providers (MSP) Software](https://www.capterra.com/msp-software/)[Website Builder Software](https://www.capterra.com/website-builder-software/)[Database Software](https://www.capterra.com/database-management-software/)[Browser Software](https://www.capterra.com/browser-software/)[Log Management Software](https://www.capterra.com/log-management-software/)[IoT Software](https://www.capterra.com/iot-software/)[Augmented Reality Software](https://www.capterra.com/augmented-reality-software/)[Virtual Reality (VR) Software](https://www.capterra.com/vr-software/) Table of Contents - [Essential IT management software buying information](#essential-it-management-software-buying-information) - [What is the best IT management software?](#what-is-the-best-it-management-software) - [What is IT management software?](#what-is-it-management-software) - [IT management software cost](#it-management-software-cost) - [Features of an automated IT management system rated by users](#features-of-an-automated-it-management-system-rated-by-users) - [Top benefits of IT management software identified by users](#top-benefits-of-it-management-software-identified-by-users) - [Common IT management software challenges identified by users](#common-it-management-software-challenges-identified-by-users) - [What is IT management software used for?](#what-is-it-management-software-used-for) - [Who uses IT management software?](#who-uses-it-management-software) - [What to be aware of about IT management software integrations?](#what-to-be-aware-of-about-it-management-software-integrations) - [Recent trends in IT management software](#recent-trends-in-it-management-software) - [Learn more about how IT management software can help your business](#learn-more-about-how-it-management-software-can-help-your-business) ## Essential IT management software buying information  [IT management software](https://www.capterra.com/it-management-software/) enables users to oversee and optimize the routine operations of an organization’s IT assets and better manage IT-related activities with IT incident, compliance, and ticketing management features. IT professionals most commonly use IT management software to manage varied activities, such as evaluating system capacity, user activities, software inventory and installation, server availability, and virus or malware protection across their systems. Amanda Johnstone\[[1](#sources)\], an AI technologist and TIME Next Gen Leader, sees that AI-powered features are increasingly common in IT management software, noting “what was once a Fortune 2000 privilege is now accessible to all." Products in this market can be divided into three pricing tiers based on their starting price. Pricing for base plans average around $25, while advanced or premium plans average around $78 per month.\[[2](#sources)\] First-time buyers should begin evaluating with a budget, number of users, specific use cases, and necessary integrations in mind. Ensure you’ve consulted with stakeholders on a list of critical questions to help you evaluate systems based on your needs, such as:  - How does IT management software facilitate IT support enablement to resolve technical issues efficiently? - Does the software offer features for remote desktop support, screen sharing, or knowledge base access to effectively assist users? - Can the IT management solution centralize all incoming requests from different channels into a single interface for streamlined management? - How does the software handle case management for tracking and resolving IT issues from initiation to resolution? - How does the software integrate with other IT systems, such as ticketing systems, monitoring tools, and asset management, to ensure seamless data flow and process automation? ## What is the best IT management software?  [Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) identifies the top IT management systems based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective IT management software solution for their needs.\[[3](#sources)\] Here are the five most reviewed products in our Capterra Shortlist for this category: **Product** **Overall score** **Popularity score** **Ratings score** [Rippling](https://www.capterra.com/p/172127/Rippling/) 100/100 50/50 50/50 [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) 75/100 28/50 47/50 [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) 69/100 21/50 48/50 [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) 91/100 43/50 48/50 [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) 82/100 36/50 46/50 These rankings are determined by combining verified user ratings and publicly available web search popularity data:  - **Ratings score:** Relative score of the software based on ratings given by users on Capterra, normalized for the number and recency of reviews. - **Popularity score**: Relative popularity of software based on web search trends and products’ web presence. ## What is IT management software?  [IT management software](https://www.capterra.com/it-management-software/) refers to a comprehensive suite of tools that enables organizations to design, automate, plan, manage, report, and deliver integrated IT services. Supported IT management practices include request, incident, problem, change, knowledge and configuration, and case management.  IT management solution consists of tools and processes for controlling and monitoring computer networks, including operating systems, applications, network devices, security measures, mainframes, access control systems, web services, and databases. It is typically acquired as SaaS, but it is also sold as on-premises deployments.  Gartner predicts opportunities for development within the IT management market in areas such as machine learning, collaborative and federated support, generative artificial intelligence (AI), and automation.\[[4](#sources)\] IT Management systems level the playing field and standardize a plethora of tasks, explains Johnstone: "This is essential for teams of many levels of digital literacy and even across different languages. A robust system creates a repository of information and data points about your business." Capterra covers 503 IT management products, with 6,221 reviews in the past year.\[[5](#sources)\] We'll draw from that proprietary data to highlight key considerations for businesses exploring IT management software. ## IT management software cost Products in this market can be broken down into three pricing tiers based on their starting price. Pricing for base plans average around $25. Users can expect to pay more for premium or advanced subscription plans—around $78 on average. Prices can be per number of users, seats or licenses.\[[2](#sources)\] - Entry-level IT management software plans around $25 and offer core features like alerts/notifications and IT asset management. - A premium product that is priced higher may include additional features, such as incident reports, change management tools, and IT asset management functionality. Many such full-suite IT management offerings are only available via customized pricing according to users’ specific needs. Some vendors offer discounts per volume if buyers reach a certain number of licenses per user.  Buyers can also opt for annual plans to get discounts. It is worth bearing in mind that most vendors offer a free trial of the product for a limited period of time, which is essential for testing the software's functionalities before signing a long-term contract. ## Features of an automated IT management system rated by users All IT management software include alerts/notifications, IT asset management, and IT reporting as core features. Most share various common features, such as a self-service portal, access controls and permissions, and patch management. ### Core IT management features - **Alerts/notifications:** Alerts or notifications of various types, such as pop-up messages, sounds, banners, or badges. 73% rate this feature as critical or highly important. - **IT asset management:** Manage inventory and track changes to hardware and software configurations.  - **IT reporting:** Track KPIs over a certain period to access help desk issues, ticket status and resolution, cost and revenue status, and asset usage. ### Highly rated common IT management software features Our analysis of proprietary review data reveals other common IT management features users rate as valuable: - **Real-time notifications:** Informational updates are delivered to users when an event occurs. 81% rate this feature as critical or highly important. - **Server monitoring:** Automatically identify and save contact information for potential customers. 81% rate this feature as critical or highly important. - **Patch management:** Install software updates and bug fixes remotely. 81% rate this feature as critical or highly important. - **Remote access/control:** Access work applications remotely when working away from the office and/or traveling. 76% rate this feature as critical or highly important. - **Access controls/permissions:** Define authorization levels for access to specific files or systems. 76% rate this feature as critical or highly important. - **Compliance management:** Track and manage policy adherence for any service, product, process, or supplier. 65% rate this feature as critical or highly important. - **Ticket management:** Track, manage, and resolve user requests and IT incidents or issues. 62% rate this feature as critical or highly important. ## Top benefits of IT management software identified by users **Improves IT management for smaller departments:** IT management software can be a life-saver for small and medium-sized businesses that don't have a dedicated IT staff.  _"Our product has been a game changer for us in regards to an easy to use product to help us manage our fleet of computers for our small organization within a limited budget as well as limited IT adjacent staffing."_ –Doug B., associate director, libraries **Supports cybersecurity actions by reducing vulnerabilities:** Users of IT management software say this tool supports them on identifying vulnerabilities or threats and eliminating them.  _"Our product offered advanced threat detection and response capabilities, helping us proactively identify and mitigate potential security risks. "_ –Anju S., deputy manager, retail **Makes team collaboration easier:** IT management software commonly offers team support, remote access and collaboration tools for stakeholders to work on projects efficiently and effectively. _"The platform has revolutionized our incident management process and significantly improved collaboration among team members."_ –Dawit L., web developer, IT services **Gains in efficiency with workflow automation:** IT management software commonly offers automation and personalization tools to initiate workflow processes when a specific work or IT event occurs.  _“Our product has advanced features that make it easy to create and manage complex workflows, without technical knowledge.”_ –Madhu K., senior analyst, IT services **Consolides the view of the network:** Users say IT management software provides a centralized dashboard that allows them to monitor and manage all the endpoints in their network from a single interface.  _“The dashboards and graphs are easy to understand and are great for getting an overview of how things are performing.”_ –Shagun R., cloud engineer, computer software “An additional benefit that many overlook, is that an IT management system adds to the backbone of the intellectual property of the organization, “ says Johnstone. “I’m starting to see many businesses now create digital twins using the repository of information captured by or housed in their IT management system.” ## Common IT management software challenges identified by users Although users list a variety of challenges, a top concern is related to subscription and licensing. With the infrastructure scaling, the subscription and licensing costs of the software can become expensive for some users. This is a pain point for many people who see changes in the infrastructure or need to purchase additional licenses. It is extremely important to investigate these elements in order to avoid putting a strain on your wallet in the case of a change in the team: - **Upgrade value:** Even if there is no possibility of changes in your company in the short term, you need to investigate the cost of upgrading the product and the fee of buying extra licenses in order to avoid surprises in the future. - **Subscription type:** Vendors usually offer monthly or annual subscriptions. While a monthly subscription offers more flexibility, the annual subscription is usually cheaper—however, a long-term contract can be more complicated if your infrastructure changes during its period. - **Extra costs:** Vendors may charge additional costs for situations such as software implementation, training, and customer support. Therefore, investigate all fees before signing a contract. In addition to subscription and licensing concerns, users also list performance speed and connectivity as top challenges. Some users noted slow performances of the software on their computers, and others also complained about connectivity issues while using local networks and VPNs. Lastly, based on our analysis, 38% of small business software buyers we surveyed last year reported challenges addressing security concerns when purchasing software. Another 37% reported challenges with compatibility with existing systems (37%).\[[6](#sources)\] One way of dealing with the issue is to involve different teams in the software purchase, such as compliance, IT, cybersecurity and the team responsible for the acquisition, so that they can carry out technical assessments of the software. “You might even want to pay someone outside of the organization to do that for you,” says Johnstone. “Or ask someone in your team to spend a day with a company that is already using the software. It may cost you extra, but I promise you it will cost you a lot more if you don’t.” ## What is IT management software used for? Analysis of our extensive IT management reviews highlights the most common use cases: - **Asset management:** Businesses use the asset management feature of IT management software to keep track of their technology assets. This feature is used to identify different software that each associate has within the organization.  - **Remote access:** This feature saves time in solving issues without the need to move from one location to another and allows users to swiftly connect to a remote desktop without requiring additional tools. - **Monitoring capabilities:** Reviewers say IT management software provides robust remote endpoint management capabilities, which allows them to monitor and manage all devices within their network.  - **Ticket management:** The use of a ticketing system reduces work duplication within an organization. Users say that IT management software with a ticket assignment feature has reduced the possibility of duplicating workloads across teams. “Great IT management software allows for intuitive access to tasks and an archival system once they have been completed,” says Johnstone. “Having standardised and collated action points ensures all team members are in sync with the processes of the tasks at hand. Timely notifications ensure that no task is left uncovered, mitigating risk and optimizing workflows.” ## Who uses IT management software? IT management software supports organizations in delivering digital services by offering a broad set of workflows, engagement channels, integration, and supporting insights. They are used by Infrastructure and Operations (I&O) leaders to drive business value in the services they provide.\[[4](#sources)\] Notes from our advisor calls reveal that many IT and services professionals across various industries, such as educational institutions, financial services, and healthcare facilities, leverage the IT management tool for their digital needs. Fifty-nine percent of IT management software reviewers on Capterra in the past year are small businesses (200 or fewer employees)—and nearly a quarter (24%) have fewer than 50 employees. These entities leverage IT management software to efficiently monitor, manage, and optimize their IT infrastructure, including networks, servers, applications, and endpoints. IT management software maintains a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services.  ## What to be aware of about IT management software integrations? We analyzed our extensive reviews database and based on that, we determined the three categories that most often integrate with IT management software are: [document management](https://www.capterra.com.br/directory/30063/document-management/software), [project management](https://www.capterra.com.br/directory/30002/project-management/software), and [CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software). Within the past year, over 42 IT management software users cited a positive experience with the software’s integration capabilities. Users from the IT and services industry say integrations are one of the most beneficial aspects of the technology. Standalone systems are favored for their specialized capabilities, but they need to be integrated with other software solutions to meet diverse business needs. Integrated suites are favored for incorporating various functionalities in a comprehensive solution, but they might come at a higher cost or lack some customizability. ## Recent trends in IT management software **Generating data outside of centralized data centers**: Gartner predicts by 2025, 75% of data will be generated outside of centralized data centers or cloud regions, although most enterprise data is currently generated inside centralized facilities.\[[7](#sources)\]  This reveals the pressing need for up-to-date IT management software and organizational alignment on IT best practices. ## Learn more about how IT management software can help your business - [4 Key IT Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/it-management-software-features/) Sources 1. [Amanda Johnstone](https://www.linkedin.com/in/amandajohnstone/), LinkedIn 2. **Capterra software pricing data:** For the pricing included for the entry level/lowest priced offering we analyzed data from the past 4 years as of the production date. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 3. **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. We featured the products with the most reviews at the time of Capterra Shortlist publication. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). 4. [Market Guide for IT Service Management Platforms](https://www.gartner.com/doc/5037731), Gartner 5. **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 6. **Capterra’s 2024 Tech Trends Survey:** The 2024 Tech Trends Survey was conducted online in July 2023 to understand the timeline, organizational challenges, adoption & budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. [Read the complete survey methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 7. [Innovation insight for Edge AI](https://www.gartner.com/document/4021575), Gartner ## 2026 Capterra Shortlist for IT Management ### Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popular software products. Explore, save your progress, and share with colleagues. Want to learn more? [Read full scoring methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/254088/ServiceNow/) ## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) [ 4.5 (352)](https://www.capterra.com/p/254088/ServiceNow/reviews/)[View all reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) [](https://www.capterra.com/p/254088/ServiceNow/)Add to compare Transform your IT value chain, from planning to operations. Overall Score 90/100 Popularity44/50 Rating46/50 Review Breakdown Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.1 Paid plans start at $100.00Per User, Per Month Free Trial Free Version Category features 15/23 Pros and Cons Gerrol C Real Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs“ April 26, 2026 MW Melinda W Arts and Crafts, Self-employedUsed the software for: I used a free trial. “It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for smaller teams“ April 30, 2026 [Read all 352 reviews→](https://www.capterra.com/p/254088/ServiceNow/reviews/) [ ](https://www.capterra.com/p/180609/Action1-RMM/) ## [Action1](https://www.capterra.com/p/180609/Action1-RMM/) [ 4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)[View all reviews](https://www.capterra.com/p/180609/Action1-RMM/reviews/) [](https://www.capterra.com/p/180609/Action1-RMM/)Add to compare Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works. Overall Score 89/100 Popularity39/50 Rating50/50 Review Breakdown Ease of Use 4.8 Customer Service 4.8 Features 4.7 Value for Money 4.9 Paid plans start at Not provided by the vendor Category features 13/23 Pros and Cons BE Basel E Machinery, 51 - 200 employeesUsed the software for: 1-2 years. “It is easy to see which endpoints need attention, push updates, run scripts, and check device status without having to physically touch each machine.“ June 22, 2026 AK Alfred K Non-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions.“ March 19, 2026 [Read all 238 reviews→](https://www.capterra.com/p/180609/Action1-RMM/reviews/) [ ](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [ 4.6 (1,779)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)[View all reviews](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Add to compare On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console. Overall Score 88/100 Popularity40/50 Rating48/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.6 Value for Money 4.5 Paid plans start at $795.00Per User, Per Year Free Trial Free Version Category features 16/23 Pros and Cons SD Sanka D Telecommunications, 501 - 1,000 employeesUsed the software for: 6-12 months. “The patch management functionality is one of its strongest features, allowing us to deploy operating system and third-party application patches efficiently while maintaining compliance.“ July 2, 2026 JL João L Computer & Network Security, 11 - 50 employeesUsed the software for: 1-2 years. “The main drawback involves the limitations encountered when stepping outside the native options, which impacts the Ease of Use for advanced administrative tasks. When performing customized deployments using PowerShell scripts, the platform imposes restrictions that require significant time and testing to bypass.“ June 22, 2026 [Read all 1,779 reviews→](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) [ ](https://www.capterra.com/p/144309/Atera/) ## [Atera](https://www.capterra.com/p/144309/Atera/) [ 4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/)[View all reviews](https://www.capterra.com/p/144309/Atera/reviews/) [](https://www.capterra.com/p/144309/Atera/)Add to compare From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload. Overall Score 87/100 Popularity41/50 Rating46/50 Review Breakdown Ease of Use 4.6 Customer Service 4.5 Features 4.3 Value for Money 4.6 Paid plans start at $129.00Per User, Per Month Free Trial Free Version Category features 14/23 Pros and Cons Chinedu N Information Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization.“ May 14, 2026 KW Kian W Information Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The biggest issue for me is the remote access software, which can be unreliable at times.“ June 8, 2026 [Read all 449 reviews→](https://www.capterra.com/p/144309/Atera/reviews/) [ ](https://www.capterra.com/p/162972/Splashtop-Business-Access/) ## [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) [ 4.7 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)[View all reviews](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) [](https://www.capterra.com/p/162972/Splashtop-Business-Access/)Add to compare Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access. Overall Score 87/100 Popularity40/50 Rating47/50 Review Breakdown Ease of Use 4.8 Customer Service 4.7 Features 4.7 Value for Money 4.8 Paid plans start at $6.00Flat Rate, Per Month Free Trial Free Version Category features 10/23 Pros and Cons DL Dave L Events Services, 51 - 200 employeesUsed the software for: More than 2 years. “We use Splashtop for access to our building controls system and we can access it from anywhere in the world.“ March 16, 2026 CL Chris L Computer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “On occasion, if the remote device has been sleeping for a while, the initial connection by Splashtop may not allow input and require a refresh.“ April 22, 2026 [Read all 734 reviews→](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) [ ](https://www.capterra.com/p/184229/NinjaOne/) ## [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [ 4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) [](https://www.capterra.com/p/184229/NinjaOne/)Add to compare NinjaOne centralizes endpoint, patch, and service desk management into a unified IT management solution. Overall Score 86/100 Popularity39/50 Rating47/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.5 Value for Money 4.6 Paid plans start at Not provided by the vendor Category features 7/23 Pros and Cons RW Rich W Information Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours.“ May 4, 2026 BH Bradley H Information Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.)“ June 2, 2026 [Read all 294 reviews→](https://www.capterra.com/p/184229/NinjaOne/reviews/) [ ](https://www.capterra.com/p/152245/Remote-Desktop-Manager/) ## [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/) [ 4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)[View all reviews](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) [](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)Add to compare Centralize all your remote connections, passwords, and credentials into a unique platform that people love to work with. Overall Score 86/100 Popularity38/50 Rating48/50 Review Breakdown Ease of Use 4.4 Customer Service 4.4 Features 4.6 Value for Money 4.5 Paid plans start at Not provided by the vendor Category features 17/23 Pros and Cons Mahmut Halil Ö Research, 10,001+ employeesUsed the software for: Less than 6 months. “It has significantly streamlined how I manage multiple remote connections, VPNs, and credentials by centralising everything into a single, organised console.“ September 15, 2025 Mahmut Halil Ö Research, 10,001+ employeesUsed the software for: Less than 6 months. “It is slow when the software is first started or when working with large databases (many connection definitions, VPNs, credentials, etc.).“ September 15, 2025 [Read all 412 reviews→](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/) [ ](https://www.capterra.com/p/170401/ITGlue/) ## [IT Glue](https://www.capterra.com/p/170401/ITGlue/) [ 4.6 (341)](https://www.capterra.com/p/170401/ITGlue/reviews/)[View all reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) [](https://www.capterra.com/p/170401/ITGlue/)Add to compare IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. Overall Score 85/100 Popularity38/50 Rating47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.4 Features 4.5 Value for Money 4.4 Paid plans start at $29.00Per User, Per Month Free Trial Free Version Category features 13/23 Pros and Cons TG Thanya G Information Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts“ May 26, 2026 IH Ian H Information Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “A little annoying that the search field saves the last search constantly but I can work around it.“ June 15, 2026 [Read all 341 reviews→](https://www.capterra.com/p/170401/ITGlue/reviews/) [ ](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [ 4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [](https://www.capterra.com/p/227102/JIRA-Service-Management/)Add to compare ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Overall Score 84/100 Popularity38/50 Rating46/50 Review Breakdown Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.3 Paid plans start at $20.00Per User, Per Month Free Trial Free Version Category features 14/23 Pros and Cons BT Benjamin T Telecommunications, 201 - 500 employeesUsed the software for: 6-12 months. “It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.“ May 1, 2026 AP Adam P Management Consulting, 10,001+ employeesUsed the software for: More than 2 years. “The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the system feel clunky for everyday users, especially when workflows or forms become overly layered.“ June 16, 2026 [Read all 770 reviews→](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Need a Little Help? Talk with a software expert for free. 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[ ](https://www.capterra.com/p/148872/Automox/) ## [Automox](https://www.capterra.com/p/148872/Automox/) [ 4.7 (153)](https://www.capterra.com/p/148872/Automox/reviews/)[View all reviews](https://www.capterra.com/p/148872/Automox/reviews/) [](https://www.capterra.com/p/148872/Automox/)Add to compare Automox is the endpoint management platform built for the era of autonomous operations Overall Score 82/100 Popularity35/50 Rating47/50 Review Breakdown Ease of Use 4.8 Customer Service 4.7 Features 4.5 Value for Money 4.6 Paid plans start at $1.00Other, Per Month Free Trial Free Version Category features 12/23 Pros and Cons AC Anthony C Hospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “It greatly cuts down the time needed for patch management, reducing the time spent on each machine from 15-30 minutes to just a few minutes, which saves many hours each month.“ July 11, 2025 Nathan B Hospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “The lack of integration with Jira and teams is disappointing for us as we use these predominantly for our service management,“ November 27, 2025 [Read all 153 reviews→](https://www.capterra.com/p/148872/Automox/reviews/) [ ](https://www.capterra.com/p/141792/Pulseway/) ## [Pulseway](https://www.capterra.com/p/141792/Pulseway/) [ 4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)[View all reviews](https://www.capterra.com/p/141792/Pulseway/reviews/) [](https://www.capterra.com/p/141792/Pulseway/)Add to compare Pulseway offers an award-winning complete IT management solution, including remote monitoring, management, automation, and reporting. Overall Score 82/100 Popularity35/50 Rating47/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.5 Value for Money 4.7 Paid plans start at $67.00Usage Based, Per Month Free Trial Free Version Category features 14/23 Pros and Cons ŠF Štěpán F Automotive, 11 - 50 employeesUsed the software for: 1-2 years. “It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered.“ October 4, 2024 LM Lerato M Information Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them“ September 20, 2024 [Read all 310 reviews→](https://www.capterra.com/p/141792/Pulseway/reviews/) [ ](https://www.capterra.com/p/168192/Site24x7/) ## [Site24x7](https://www.capterra.com/p/168192/Site24x7/) [ 4.7 (357)](https://www.capterra.com/p/168192/Site24x7/reviews/)[View all reviews](https://www.capterra.com/p/168192/Site24x7/reviews/) [](https://www.capterra.com/p/168192/Site24x7/)Add to compare All-in-one Performance Monitoring Tool (SaaS) for DevOps and IT. Monitor Websites, Servers, Apps, Cloud, VMs, Network and more. Overall Score 82/100 Popularity34/50 Rating48/50 Review Breakdown Ease of Use 4.6 Customer Service 4.5 Features 4.6 Value for Money 4.5 Paid plans start at $10.00Flat Rate, Per Month Free Trial Free Version Category features 12/23 Pros and Cons Abhinandan Y Computer & Network Security, 51 - 200 employeesUsed the software for: 6-12 months. “The platform provides centralized visibility for servers, network devices, applications, websites, and cloud infrastructure from a single dashboard.“ May 26, 2026 LV Luis V Broadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “Also, wonder why pricing is not more transparent, took some negotiating to get a reasonable price to monitor 47 stations.“ May 18, 2026 [Read all 357 reviews→](https://www.capterra.com/p/168192/Site24x7/reviews/) [ ](https://www.capterra.com/p/81932/Dynatrace/) ## [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) [ 4.6 (84)](https://www.capterra.com/p/81932/Dynatrace/reviews/)[View all reviews](https://www.capterra.com/p/81932/Dynatrace/reviews/) [](https://www.capterra.com/p/81932/Dynatrace/)Add to compare Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. Overall Score 81/100 Popularity34/50 Rating47/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.5 Value for Money 4.3 Paid plans start at $0.08Usage Based Free Trial Free Version Category features 6/23 Pros and Cons Hk Harmeet k Arts and Crafts, Self-employedUsed the software for: 1-2 years. “Dynatrace is innovative and high impact product, collaborative and learning culture,reduces complexity and improves user experiences.“ July 23, 2025 EA Elizabeth A Higher Education, 51 - 200 employeesUsed the software for: 6-12 months. “Setting up simple dashboards for non technical managers requires too much time which is not ideal.“ July 5, 2026 [Read all 84 reviews→](https://www.capterra.com/p/81932/Dynatrace/reviews/) [ ](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) ## [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) [ 4.6 (255)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/)[View all reviews](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) [](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)Add to compare 500,000 reasons to try PRTG Network Monitor: That's the number of users that rely on it every day. Why not start your trial right away? Overall Score 81/100 Popularity35/50 Rating46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.2 Features 4.5 Value for Money 4.3 Paid plans start at $179.00Usage Based, Per Month Free Trial Free Version Category features 17/23 Pros and Cons NH Neal H Education Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The customization for network maps and the likes seem very limited but otherwise a great product.“ January 21, 2026 SG Stephen G Utilities, 51 - 200 employeesUsed the software for: More than 2 years. “If you require anything not ready and provided then you will need to spend a lot of time learning and playing with the system.“ December 18, 2025 [Read all 255 reviews→](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) [ ](https://www.capterra.com/p/10016401/groundcover/) ## [groundcover](https://www.capterra.com/p/10016401/groundcover/) [ 4.7 (32)](https://www.capterra.com/p/10016401/groundcover/reviews/)[View all reviews](https://www.capterra.com/p/10016401/groundcover/reviews/) [](https://www.capterra.com/p/10016401/groundcover/)Add to compare Cloud-based observability solution that helps businesses track and manage workload and performance on a unified dashboard. Overall Score 81/100 Popularity34/50 Rating47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.3 Value for Money 4.6 Paid plans start at $30.00Other, Per Month Free Trial Free Version Category features 14/23 Pros and Cons KS Karmanya S Consumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months. “Its eBPF-based approach delivers efficient, real-time insights without high resource costs.“ November 7, 2024 AB Arie B Computer & Network Security, 10,001+ employeesUsed the software for: Less than 6 months. “This limitation can be a significant drawback for complex systems where pinpointing issues at the node level is crucial.“ January 7, 2024 [Read all 32 reviews→](https://www.capterra.com/p/10016401/groundcover/reviews/) [ ](https://www.capterra.com/p/142562/Asset-Panda/) ## [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) [ 4.6 (1,366)](https://www.capterra.com/p/142562/Asset-Panda/reviews/)[View all reviews](https://www.capterra.com/p/142562/Asset-Panda/reviews/) [](https://www.capterra.com/p/142562/Asset-Panda/)Add to compare Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money. Overall Score 80/100 Popularity33/50 Rating47/50 Review Breakdown Ease of Use 4.5 Customer Service 4.7 Features 4.4 Value for Money 4.6 Paid plans start at Not provided by the vendor Category features 9/23 Pros and Cons JR Jennifer R E-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years. “The customizable features and mobile accessibility made inventory management more efficient and helped reduce time spent searching for assets or updating records manually.“ May 25, 2026 RG Rishi G Information Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “The search bar in asset panda is almost completely useless unless you know exactly what the name of the cable is that you are searching for and will not provide related searches.“ February 21, 2026 [Read all 1,366 reviews→](https://www.capterra.com/p/142562/Asset-Panda/reviews/) [ ](https://www.capterra.com/p/132997/Freshservice/) ## [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [ 4.5 (764)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) [](https://www.capterra.com/p/132997/Freshservice/)Add to compare Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT. Overall Score 80/100 Popularity34/50 Rating46/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.3 Value for Money 4.4 Paid plans start at $19.00Per User, Per Month Free Trial Free Version Category features 11/23 Pros and Cons AD Akshay D Information Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support.“ June 10, 2026 DM Deepak M Electrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: Less than 6 months. “The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules.“ June 11, 2026 [Read all 764 reviews→](https://www.capterra.com/p/132997/Freshservice/reviews/) [ ](https://www.capterra.com/p/107225/SysAid/) [ 4.5 (521)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/) Add to compare SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Overall Score 80/100 Popularity33/50 Rating47/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.5 Value for Money 4.5 Paid plans start at $89.00Per User, Per Month Free Trial Free Version Category features 18/23 Pros and Cons MV Michaela V Machinery, 10,001+ employeesUsed the software for: More than 2 years. “Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability.“ April 30, 2026 II Ifte I Financial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Reporting and dashboards are limited/customisation is difficult“ May 20, 2026 [Read all 521 reviews→](https://www.capterra.com/p/107225/SysAid/reviews/) [ ](https://www.capterra.com/p/146892/ISL-Light/) ## [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) [ 4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)[View all reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) [](https://www.capterra.com/p/146892/ISL-Light/)Add to compare Remote desktop & support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud. Overall Score 79/100 Popularity31/50 Rating48/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.6 Value for Money 4.5 Paid plans start at $34.90Other, Per Month Free Trial Free Version Category features 13/23 Pros and Cons RW Robert W Logistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install.“ September 17, 2025 DC Daniel C Information Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The installation right now is a bit of a hassle on Arch / OpenSUSE.“ September 19, 2025 [Read all 779 reviews→](https://www.capterra.com/p/146892/ISL-Light/reviews/) [ ](https://www.capterra.com/p/145245/Auvik/) ## [Auvik](https://www.capterra.com/p/145245/Auvik/) [ 4.7 (103)](https://www.capterra.com/p/145245/Auvik/reviews/)[View all reviews](https://www.capterra.com/p/145245/Auvik/reviews/) [](https://www.capterra.com/p/145245/Auvik/)Add to compare Auvik’s network management software automates time consuming and complex tasks. Overall Score 78/100 Popularity30/50 Rating48/50 Review Breakdown Ease of Use 4.4 Customer Service 4.6 Features 4.5 Value for Money 4.4 Paid plans start at Not provided by the vendor Category features 11/23 Pros and Cons CS Charles S Construction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Integrated easily with ServiceNow and we can be more proactive on real time issues“ June 1, 2026 AN Afendi N Computer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive.“ May 13, 2026 [Read all 103 reviews→](https://www.capterra.com/p/145245/Auvik/reviews/) [ ](https://www.capterra.com/p/251336/ManageEngine-OpManager/) ## [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/) [ 4.6 (315)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)[View all reviews](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) [](https://www.capterra.com/p/251336/ManageEngine-OpManager/)Add to compare ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting. Overall Score 78/100 Popularity33/50 Rating45/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.6 Value for Money 4.6 Paid plans start at $95.00Flat Rate, Per Year Free Trial Free Version Category features 13/23 Pros and Cons Sateesh C Information Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Its automated device discovery, customizable dashboards, strong SNMP monitoring capabilities, and detailed reporting help IT teams quickly identify and resolve issues before they impact business operations.“ May 29, 2026 WC Wisani Lasie C Information Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “These drawbacks make it harder for IT teams to scale or deploy quickly despite its strong monitoring capabilities.“ June 18, 2026 [Read all 315 reviews→](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) [ ](https://www.capterra.com/p/13803/N-central/) ## [N-central](https://www.capterra.com/p/13803/N-central/) [ 4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/)[View all reviews](https://www.capterra.com/p/13803/N-central/reviews/) [](https://www.capterra.com/p/13803/N-central/)Add to compare N-able N-central® is a unified IT Management solution providing monitoring, control, management, and security over endpoints. Overall Score 78/100 Popularity34/50 Rating44/50 Review Breakdown Ease of Use 4.0 Customer Service 3.9 Features 4.2 Value for Money 3.9 Paid plans start at $1.75Other Free Trial Free Version Category features 16/23 Pros and Cons SO Sean O Computer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “The automation capabilities, device monitoring, patch management, and remote access tools significantly reduce administrative overhead, improve response times, and deliver a strong ROI by saving both time and operational costs.“ May 11, 2026 BB Brian B Information Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “All new features require new SSO, limited innovation around existing features, some features just seem to take forever to be released and be fully in production (Nzo, Analytics, Vulnerability dashboard, etc)“ May 4, 2026 [Read all 253 reviews→](https://www.capterra.com/p/13803/N-central/reviews/) [ ](https://www.capterra.com/p/235300/SuperOpsai/) ## [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) [ 4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews)[View all reviews](https://www.capterra.com/p/235300/SuperOpsai/#reviews) [](https://www.capterra.com/p/235300/SuperOpsai/)Add to compare SuperOps is an AI PSA-RMM platform unifying asset management, projects & docs for MSPs & IT teams, driving growth. Overall Score 78/100 Popularity31/50 Rating47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.8 Features 4.4 Value for Money 4.4 Paid plans start at $79.00Per User, Per Month Free Trial Free Version Category features 9/23 Pros and Cons CW Chase W Information Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The account manager really cared about our success moving to this new platform for our RMM and ticketing needs, and we had countless onboarding sessions with a SuperOps engineer to discuss our particular needs and put them in action.“ June 27, 2025 TM Thulani M Information Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the interface is slow and takes time to load, when you have a couple of tabs open in the application it slows down and sometimes if you leave the page, text you would be inputting will be deleted“ June 30, 2025 [Read all 65 reviews→](https://www.capterra.com/p/235300/SuperOpsai/#reviews) [ ](https://www.capterra.com/p/124047/EZOfficeInventory/) ## [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) [ 4.6 (1,544)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/)[View all reviews](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) [](https://www.capterra.com/p/124047/EZOfficeInventory/)Add to compare Streamline your onboarding, offboarding, and automate workflows via helpdesk and MDM integrations. Experience the best! Overall Score 77/100 Popularity31/50 Rating46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.6 Features 4.5 Value for Money 4.6 Paid plans start at $65.00Other, Per Month Free Trial Free Version Category features 8/23 Pros and Cons AA Abhigyan A Computer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “I found the document management and file upload features particularly useful, as they help keep records well-organized and easily accessible.“ June 20, 2026 ap abdiel p Architecture & Planning, 51 - 200 employeesUsed the software for: I used a free trial. “The downside of working in multiple locations, is that if you have spotty connection the product productivity fades along with it, but the mobile app helps with that.“ December 4, 2025 [Read all 1,544 reviews→](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) [ ](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) ## [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) [ 4.6 (267)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)[View all reviews](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) [](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/)Add to compare Ensure your mission-critical business applications meet end-user expectations with 360-degree monitoring from Applications Manager. Overall Score 77/100 Popularity31/50 Rating46/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.7 Value for Money 4.7 Paid plans start at $395.00Flat Rate, Per Year Free Trial Free Version Category features 11/23 Pros and Cons PR Pranesh R Management Consulting, 2 - 10 employeesUsed the software for: I used a free trial. “The dashboards and reporting features provide valuable operational insights, while the alerting mechanisms help maintain service availability and performance. Although the initial setup and configuration can require some effort, the breadth of functionality, scalability and value for money make it a strong solution for organisations seeking improved visibility, operational resilience and IT service performance.“ June 11, 2026 RR Rahul R Airlines/Aviation, 501 - 1,000 employeesUsed the software for: More than 2 years. “Alert noise can become difficult to manage without proper threshold tuning“ May 22, 2026 [Read all 267 reviews→](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) [View all IT Management Software](#all-products) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:January 5, 2026