---
title: "Best IT Management Software 2026 | Capterra"
description: "Find the top IT Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs."
source_url: "https://www.capterra.com/it-management-software/"
page_type: "category"
language: "en"
author:
  name: "David Jani"
  url: "https://www.capterra.com/resources/author/david-jani/"
  description: "David is an analyst with 5 years of experience covering technology for accounting, cybersecurity, and other business uses. His insights draw on 20+ studies and 2.5 million Capterra reviews."
  image: "https://images.ctfassets.net/px6a31ta05xu/2LFMMWvFyOg48I9X56euNm/6abc0abef4604422754a396fad2d32c2/Profile_square_600x600.jpg"
---

# Best IT Management Software

Last updated on November 6, 2026

Written by David Jani

David is an analyst with 5 years of experience covering technology for accounting, cybersecurity, and other business uses. His insights draw on 20+ studies and 2.5 million Capterra reviews. [See full bio and all articles](https://www.capterra.com/resources/author/david-jani/).

[Free](https://www.capterra.com/it-management-software/s/free/)[For Small Businesses](https://www.capterra.com/it-management-software/s/small-businesses/)

## All Products

[4.5 (302)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/)

Zoho Sprints is a cloud-based agile project management platform that helps teams plan, track, and deliver work with clarity. [Learn more about Zoho Sprints](https://www.capterra.com/p/169569/Zoho-Sprints/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

85% recommend this product

[4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

84% recommend this product

[4.3 (204)](https://www.capterra.com/p/163344/N-sight/reviews/)

RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features. [Learn more about N-Sight Endpoint Management](https://www.capterra.com/p/163344/N-sight/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

86% recommend this product

[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.7 (139)](https://www.capterra.com/p/136727/Reftab/reviews/)

Create a free account - track laptops, mobile devices and more with Reftab. Tons of integrations to manage onboarding and off boarding. [Learn more about Reftab](https://www.capterra.com/p/136727/Reftab/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

94% recommend this product

[4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access. [Learn more about Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

92% recommend this product

[5.0 (8)](https://www.capterra.com/p/184757/BusinessLOG/#reviews)

AI-powered log management, SIEM, compliance, DLP, asset management, and IoT security in one on-premises platform. [Learn more about BusinessLOG](https://www.capterra.com/p/184757/BusinessLOG/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload. [Learn more about Atera IT Management](https://www.capterra.com/p/144309/Atera/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

88% recommend this product

[4.5 (2)](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/#reviews)

Best practice IT Asset Management. Simplified asset inventory & lifecycle management, so you always know exactly who has what. Try Now. [Learn more about VIZOR IT Asset Management](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

NinjaOne centralizes endpoint, patch, and service desk management into a unified IT management solution. [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

91% recommend this product

[4.9 (4886)](https://www.capterra.com/p/172127/Rippling/reviews/)

The AI platform that manages HR, IT, and Finance, giving Rippling AI the data and permissions it needs to help manage your company. [Learn more about Rippling](https://www.capterra.com/p/172127/Rippling/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

95% recommend this product

[4.7 (32)](https://www.capterra.com/p/10016401/groundcover/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

Full-stack observability for engineers and AI agents. Powered by eBPF, deployed in your cloud, with full visibility at predictable cost [Learn more about groundcover](https://www.capterra.com/p/10016401/groundcover/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.6 (112)](https://www.capterra.com/p/143496/ADManager-Plus/reviews/)

Centralized AD and Microsoft 365 management to automate routine IT tasks, delegate safely, and improve visibility. [Learn more about ManageEngine ADManager Plus](https://www.capterra.com/p/143496/ADManager-Plus/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

85% recommend this product

[4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/reviews/)

Centralize AD and cloud management, automate user provisioning, password reset, cleanup, delegation, and reporting from one platform. [Learn more about ManageEngine AD360](https://www.capterra.com/p/268487/ManageEngine-AD360/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.5 (16)](https://www.capterra.com/p/267625/Plandek/reviews/)

Plandek enhances IT management with real-time insights into software delivery metrics, improving efficiency and service reliability. [Learn more about Plandek](https://www.capterra.com/p/267625/Plandek/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.7 (6)](https://www.capterra.com/p/142479/PA-Server-Monitor/#reviews)

Easy to learn, simple navigation: Download, install & configure for hundreds of Windows or Linux servers/devices in just minutes. [Learn more about PA Server Monitor](https://www.capterra.com/p/142479/PA-Server-Monitor/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.6 (1917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/#shortlist)

Endpoint Central is a unified endpoint management and security platform that helps IT teams manage, patch, secure, and troubleshoot dev [Learn more about ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

88% recommend this product

[4.6 (46)](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/reviews/)

Consolidate your IT monitoring estate—network to cloud, bare metal to containers—into one platform with built-in ITSM integration. [Learn more about OpManager Nexus](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[4.7 (26)](https://www.capterra.com/p/15683/AdRem-NetCrunch/reviews/)

Self-hosted, agentless network and IT infrastructure monitoring with topology mapping, alerting, automation, and traffic analysis. [Learn more about NetCrunch](https://www.capterra.com/p/15683/AdRem-NetCrunch/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[4.6 (11646)](https://www.capterra.com/p/194565/TeamViewer/reviews/)

Proactive IT management that prevents problems before they start—TeamViewer makes work flow better across your digital workplace. [Learn more about TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

84% recommend this product

[## monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

[4.6 (6134)](https://www.capterra.com/p/147657/monday-com/reviews/)

monday.com is a flexible platform that provides IT managers the visibility they need to keep teams running as efficiently as possible. [Learn more about monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

[## Deel](https://www.capterra.com/p/205015/Deel/)

[4.8 (4322)](https://www.capterra.com/p/205015/Deel/reviews/)

Manage global IT operations end to end with one platform for devices, access, security, and 24/7 tech support. [Learn more about Deel](https://www.capterra.com/p/205015/Deel/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

87% recommend this product

[## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

81% recommend this product

[## Wrike](https://www.capterra.com/p/76113/Wrike/)

[4.4 (3046)](https://www.capterra.com/p/76113/Wrike/reviews/)

Wrike is the AI-powered work delivery platform for IT management, helping you manage projects, tickets, and resources in one place. [Learn more about Wrike](https://www.capterra.com/p/76113/Wrike/)

IT Management features reviewers most value

Access Controls/Permissions

Alerts/Notifications

Compliance Management

Dashboard

Patch Management

Real-Time Notifications

Remote Access/Control

Server Monitoring

Ticket Management

Page 1 of 9

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Filter (390) Products:

Sort By:

Featured Partners

* * *

Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

[Access Controls/Permissions](https://www.capterra.com/it-management-software/features/access-controls-permissions/)

Activity Tracking

AI Copilot

[Alerts/Notifications](https://www.capterra.com/it-management-software/features/alerts-notifications/)

API

[Automatic Patch Deployment](https://www.capterra.com/it-management-software/features/automatic-patch-deployment/)

Capacity Management

[Compliance Management](https://www.capterra.com/it-management-software/features/compliance-management/)

[Dashboard](https://www.capterra.com/it-management-software/features/dashboard/)

Generative AI

[Incident Management](https://www.capterra.com/it-management-software/features/incident-management/)

Issue Auditing

IT Asset Tracking

[IT Reporting](https://www.capterra.com/it-management-software/features/it-reporting/)

Knowledge Management

License Management

Maintenance Scheduling

[Patch Management](https://www.capterra.com/it-management-software/features/patch-management/)

[Real-Time Monitoring](https://www.capterra.com/it-management-software/features/real-time-monitoring/)

[Real-Time Notifications](https://www.capterra.com/it-management-software/features/real-time-notifications/)

[Remote Access/Control](https://www.capterra.com/it-management-software/features/remote-access-control/)

[Remote Monitoring & Management](https://www.capterra.com/it-management-software/features/remote-monitoring-management/)

[Security Tools](https://www.capterra.com/it-management-software/features/security-tools/)

Self Service Portal

[Server Monitoring](https://www.capterra.com/it-management-software/features/server-monitoring/)

Service Level Agreement (SLA) Management

[Ticket Management](https://www.capterra.com/it-management-software/features/ticket-management/)

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad

Related Software Category:

[Website Monitoring Software](https://www.capterra.com/website-monitoring-software/)[Remote Monitoring and Management Software](https://www.capterra.com/remote-monitoring-and-management-software/)[Managed Service Providers (MSP) Software](https://www.capterra.com/msp-software/)[Website Builder Software](https://www.capterra.com/website-builder-software/)[Database Software](https://www.capterra.com/database-management-software/)[Browser Software](https://www.capterra.com/browser-software/)[Log Management Software](https://www.capterra.com/log-management-software/)[IoT Software](https://www.capterra.com/iot-software/)[Augmented Reality Software](https://www.capterra.com/augmented-reality-software/)[Virtual Reality (VR) Software](https://www.capterra.com/vr-software/)

I'm looking for IT Management Software that is:

[Free](https://www.capterra.com/it-management-software/s/free/)[For Small Businesses](https://www.capterra.com/it-management-software/s/small-businesses/)

Table of Contents

-   [Essential IT management software buying information](#essential-it-management-software-buying-information)
-   [What is the best IT management software?](#what-is-the-best-it-management-software)
-   [What is IT management software?](#what-is-it-management-software)
-   [IT management software cost](#it-management-software-cost)
-   [Features of an automated IT management system rated by users](#features-of-an-automated-it-management-system-rated-by-users)
-   [Top benefits of IT management software identified by users](#top-benefits-of-it-management-software-identified-by-users)
-   [Common IT management software challenges identified by users](#common-it-management-software-challenges-identified-by-users)
-   [What is IT management software used for?](#what-is-it-management-software-used-for)
-   [Who uses IT management software?](#who-uses-it-management-software)
-   [What to be aware of about IT management software integrations?](#what-to-be-aware-of-about-it-management-software-integrations)
-   [Recent trends in IT management software](#recent-trends-in-it-management-software)
-   [Learn more about how IT management software can help your business](#learn-more-about-how-it-management-software-can-help-your-business)

## Essential IT management software buying information 

[IT management software](https://www.capterra.com/it-management-software/) enables users to oversee and optimize the routine operations of an organization’s IT assets and better manage IT-related activities with IT incident, compliance, and ticketing management features.

IT professionals most commonly use IT management software to manage varied activities, such as evaluating system capacity, user activities, software inventory and installation, server availability, and virus or malware protection across their systems.

Amanda Johnstone\[[1](#sources)\], an AI technologist and TIME Next Gen Leader, sees that AI-powered features are increasingly common in IT management software, noting “what was once a Fortune 2000 privilege is now accessible to all."

Products in this market can be divided into three pricing tiers based on their starting price. Pricing for base plans average around $25, while advanced or premium plans average around $78 per month.\[[2](#sources)\]

First-time buyers should begin evaluating with a budget, number of users, specific use cases, and necessary integrations in mind. Ensure you’ve consulted with stakeholders on a list of critical questions to help you evaluate systems based on your needs, such as: 

-   How does IT management software facilitate IT support enablement to resolve technical issues efficiently?
    
-   Does the software offer features for remote desktop support, screen sharing, or knowledge base access to effectively assist users?
    
-   Can the IT management solution centralize all incoming requests from different channels into a single interface for streamlined management?
    
-   How does the software handle case management for tracking and resolving IT issues from initiation to resolution?
    
-   How does the software integrate with other IT systems, such as ticketing systems, monitoring tools, and asset management, to ensure seamless data flow and process automation?
    

## What is the best IT management software? 

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) identifies the top IT management systems based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective IT management software solution for their needs.\[[3](#sources)\] Here are the five most reviewed products in our Capterra Shortlist for this category:

| Product | Overall score | Popularity score | Ratings score |
| --- | --- | --- | --- |
| [Rippling](https://www.capterra.com/p/172127/Rippling/) | 100/100 | 50/50 | 50/50 |
| [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) | 75/100 | 28/50 | 47/50 |
| [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) | 69/100 | 21/50 | 48/50 |
| [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) | 91/100 | 43/50 | 48/50 |
| [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) | 82/100 | 36/50 | 46/50 |

These rankings are determined by combining verified user ratings and publicly available web search popularity data: 

-   **Ratings score:** Relative score of the software based on ratings given by users on Capterra, normalized for the number and recency of reviews.
    
-   **Popularity score**: Relative popularity of software based on web search trends and products’ web presence.
    

## What is IT management software? 

[IT management software](https://www.capterra.com/it-management-software/) refers to a comprehensive suite of tools that enables organizations to design, automate, plan, manage, report, and deliver integrated IT services. Supported IT management practices include request, incident, problem, change, knowledge and configuration, and case management. 

IT management solution consists of tools and processes for controlling and monitoring computer networks, including operating systems, applications, network devices, security measures, mainframes, access control systems, web services, and databases. It is typically acquired as SaaS, but it is also sold as on-premises deployments. 

Gartner predicts opportunities for development within the IT management market in areas such as machine learning, collaborative and federated support, generative artificial intelligence (AI), and automation.\[[4](#sources)\]

IT Management systems level the playing field and standardize a plethora of tasks, explains Johnstone: "This is essential for teams of many levels of digital literacy and even across different languages. A robust system creates a repository of information and data points about your business."

Capterra covers 503 IT management products, with 6,221 reviews in the past year.\[[5](#sources)\] We'll draw from that proprietary data to highlight key considerations for businesses exploring IT management software.

## IT management software cost

Products in this market can be broken down into three pricing tiers based on their starting price. Pricing for base plans average around $25. Users can expect to pay more for premium or advanced subscription plans—around $78 on average. Prices can be per number of users, seats or licenses.\[[2](#sources)\]

-   Entry-level IT management software plans around $25 and offer core features like alerts/notifications and IT asset management.
    
-   A premium product that is priced higher may include additional features, such as incident reports, change management tools, and IT asset management functionality. Many such full-suite IT management offerings are only available via customized pricing according to users’ specific needs.
    

Some vendors offer discounts per volume if buyers reach a certain number of licenses per user. 

Buyers can also opt for annual plans to get discounts. It is worth bearing in mind that most vendors offer a free trial of the product for a limited period of time, which is essential for testing the software's functionalities before signing a long-term contract.

## Features of an automated IT management system rated by users

All IT management software include alerts/notifications, IT asset management, and IT reporting as core features. Most share various common features, such as a self-service portal, access controls and permissions, and patch management.

### Core IT management features

-   **Alerts/notifications:** Alerts or notifications of various types, such as pop-up messages, sounds, banners, or badges. 73% rate this feature as critical or highly important.
    
-   **IT asset management:** Manage inventory and track changes to hardware and software configurations. 
-   **IT reporting:** Track KPIs over a certain period to access help desk issues, ticket status and resolution, cost and revenue status, and asset usage.
    

### Highly rated common IT management software features

Our analysis of proprietary review data reveals other common IT management features users rate as valuable:

-   **Real-time notifications:** Informational updates are delivered to users when an event occurs. 81% rate this feature as critical or highly important.
    
-   **Server monitoring:** Automatically identify and save contact information for potential customers. 81% rate this feature as critical or highly important.
    
-   **Patch management:** Install software updates and bug fixes remotely. 81% rate this feature as critical or highly important.
    
-   **Remote access/control:** Access work applications remotely when working away from the office and/or traveling. 76% rate this feature as critical or highly important.
    
-   **Access controls/permissions:** Define authorization levels for access to specific files or systems. 76% rate this feature as critical or highly important.
    
-   **Compliance management:** Track and manage policy adherence for any service, product, process, or supplier. 65% rate this feature as critical or highly important.
    
-   **Ticket management:** Track, manage, and resolve user requests and IT incidents or issues. 62% rate this feature as critical or highly important.
    

## Top benefits of IT management software identified by users

**Improves IT management for smaller departments:** IT management software can be a life-saver for small and medium-sized businesses that don't have a dedicated IT staff. 

_"Our product has been a game changer for us in regards to an easy to use product to help us manage our fleet of computers for our small organization within a limited budget as well as limited IT adjacent staffing."_

–Doug B., associate director, libraries

**Supports cybersecurity actions by reducing vulnerabilities:** Users of IT management software say this tool supports them on identifying vulnerabilities or threats and eliminating them. 

_"Our product offered advanced threat detection and response capabilities, helping us proactively identify and mitigate potential security risks. "_

–Anju S., deputy manager, retail

**Makes team collaboration easier:** IT management software commonly offers team support, remote access and collaboration tools for stakeholders to work on projects efficiently and effectively.

_"The platform has revolutionized our incident management process and significantly improved collaboration among team members."_

–Dawit L., web developer, IT services

**Gains in efficiency with workflow automation:** IT management software commonly offers automation and personalization tools to initiate workflow processes when a specific work or IT event occurs. 

_“Our product has advanced features that make it easy to create and manage complex workflows, without technical knowledge.”_

–Madhu K., senior analyst, IT services

**Consolides the view of the network:** Users say IT management software provides a centralized dashboard that allows them to monitor and manage all the endpoints in their network from a single interface. 

_“The dashboards and graphs are easy to understand and are great for getting an overview of how things are performing.”_

–Shagun R., cloud engineer, computer software

“An additional benefit that many overlook, is that an IT management system adds to the backbone of the intellectual property of the organization, “ says Johnstone. “I’m starting to see many businesses now create digital twins using the repository of information captured by or housed in their IT management system.”

## Common IT management software challenges identified by users

Although users list a variety of challenges, a top concern is related to subscription and licensing. With the infrastructure scaling, the subscription and licensing costs of the software can become expensive for some users. This is a pain point for many people who see changes in the infrastructure or need to purchase additional licenses. It is extremely important to investigate these elements in order to avoid putting a strain on your wallet in the case of a change in the team:

-   **Upgrade value:** Even if there is no possibility of changes in your company in the short term, you need to investigate the cost of upgrading the product and the fee of buying extra licenses in order to avoid surprises in the future.
    
-   **Subscription type:** Vendors usually offer monthly or annual subscriptions. While a monthly subscription offers more flexibility, the annual subscription is usually cheaper—however, a long-term contract can be more complicated if your infrastructure changes during its period.
    
-   **Extra costs:** Vendors may charge additional costs for situations such as software implementation, training, and customer support. Therefore, investigate all fees before signing a contract.
    

In addition to subscription and licensing concerns, users also list performance speed and connectivity as top challenges. Some users noted slow performances of the software on their computers, and others also complained about connectivity issues while using local networks and VPNs.

Lastly, based on our analysis, 38% of small business software buyers we surveyed last year reported challenges addressing security concerns when purchasing software. Another 37% reported challenges with compatibility with existing systems (37%).\[[6](#sources)\]

One way of dealing with the issue is to involve different teams in the software purchase, such as compliance, IT, cybersecurity and the team responsible for the acquisition, so that they can carry out technical assessments of the software.

“You might even want to pay someone outside of the organization to do that for you,” says Johnstone. “Or ask someone in your team to spend a day with a company that is already using the software. It may cost you extra, but I promise you it will cost you a lot more if you don’t.”

## What is IT management software used for?

Analysis of our extensive IT management reviews highlights the most common use cases:

-   **Asset management:** Businesses use the asset management feature of IT management software to keep track of their technology assets. This feature is used to identify different software that each associate has within the organization. 
-   **Remote access:** This feature saves time in solving issues without the need to move from one location to another and allows users to swiftly connect to a remote desktop without requiring additional tools.
    
-   **Monitoring capabilities:** Reviewers say IT management software provides robust remote endpoint management capabilities, which allows them to monitor and manage all devices within their network. 
-   **Ticket management:** The use of a ticketing system reduces work duplication within an organization. Users say that IT management software with a ticket assignment feature has reduced the possibility of duplicating workloads across teams.
    

“Great IT management software allows for intuitive access to tasks and an archival system once they have been completed,” says Johnstone. “Having standardised and collated action points ensures all team members are in sync with the processes of the tasks at hand. Timely notifications ensure that no task is left uncovered, mitigating risk and optimizing workflows.”

## Who uses IT management software?

IT management software supports organizations in delivering digital services by offering a broad set of workflows, engagement channels, integration, and supporting insights. They are used by Infrastructure and Operations (I&O) leaders to drive business value in the services they provide.\[[4](#sources)\]

Notes from our advisor calls reveal that many IT and services professionals across various industries, such as educational institutions, financial services, and healthcare facilities, leverage the IT management tool for their digital needs. Fifty-nine percent of IT management software reviewers on Capterra in the past year are small businesses (200 or fewer employees)—and nearly a quarter (24%) have fewer than 50 employees.

These entities leverage IT management software to efficiently monitor, manage, and optimize their IT infrastructure, including networks, servers, applications, and endpoints. IT management software maintains a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services. 

## What to be aware of about IT management software integrations?

We analyzed our extensive reviews database and based on that, we determined the three categories that most often integrate with IT management software are: [document management](https://www.capterra.com.br/directory/30063/document-management/software), [project management](https://www.capterra.com.br/directory/30002/project-management/software), and [CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software).

Within the past year, over 42 IT management software users cited a positive experience with the software’s integration capabilities. Users from the IT and services industry say integrations are one of the most beneficial aspects of the technology.

Standalone systems are favored for their specialized capabilities, but they need to be integrated with other software solutions to meet diverse business needs. Integrated suites are favored for incorporating various functionalities in a comprehensive solution, but they might come at a higher cost or lack some customizability.

## Recent trends in IT management software

**Generating data outside of centralized data centers**: Gartner predicts by 2025, 75% of data will be generated outside of centralized data centers or cloud regions, although most enterprise data is currently generated inside centralized facilities.\[[7](#sources)\]  This reveals the pressing need for up-to-date IT management software and organizational alignment on IT best practices.

## Learn more about how IT management software can help your business

-   [4 Key IT Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/it-management-software-features/)
    

Sources

1.  [Amanda Johnstone](https://www.linkedin.com/in/amandajohnstone/), LinkedIn
    
2.  **Capterra software pricing data:** For the pricing included for the entry level/lowest priced offering we analyzed data from the past 4 years as of the production date. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).
    
3.  **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. We featured the products with the most reviews at the time of Capterra Shortlist publication. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
4.  [Market Guide for IT Service Management Platforms](https://www.gartner.com/doc/5037731), Gartner
    
5.  **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).
    
6.  **Capterra’s 2024 Tech Trends Survey:** The 2024 Tech Trends Survey was conducted online in July 2023 to understand the timeline, organizational challenges, adoption & budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. [Read the complete survey methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).
    
7.  [Innovation insight for Edge AI](https://www.gartner.com/document/4021575), Gartner
    

## Top Products

### Get to a better list with verified ratings & reviews

### Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popular software products. Explore, save your progress, and share with colleagues.  
Want to learn more? [Read full scoring methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

## Our Top 5 Picks 2026 Capterra Shortlist

The five highest-scoring tools from our shortlist, compared on the metrics that matter most.

| Metric | [Action1 (Top Rated)](https://www.capterra.com/p/180609/Action1-RMM/) | [ManageEngine Endpoint Central (Feature Rich)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) | [Splashtop (Easy to Use)](https://www.capterra.com/p/162972/Splashtop-Business-Access/) | [Atera IT Management (Great Value)](https://www.capterra.com/p/144309/Atera/) | [NinjaOne (Top Support)](https://www.capterra.com/p/184229/NinjaOne/) |
| --- | --- | --- | --- | --- | --- |
| Rating | 4.9 (239 reviews) | 4.6 (1,917 reviews) | 4.7 (737 reviews) | 4.5 (461 reviews) | 4.7 (300 reviews) |
| Capterra score | 89/100 | 88/100 | 87/100 | 87/100 | 86/100 |
| Starting price | Not available | $104.00/month | $6.00/month | $129.00/month | Not available |
| Free plan | Available | Available | Not available | Not available | Not available |
| Free trial | Not available | Available | Available | Available | Available |
| Standout Feature | Application Security | Help Desk Management | Authentication | Endpoint Protection | Activity Tracking |
| Integrations | 8 integrations | 15 integrations | 6 integrations | 42 integrations | 102 integrations |

---

## Explore the Full IT Management Shortlist

## Explore the Full IT Management Shortlist

[

](https://www.capterra.com/p/180609/Action1-RMM/)

## [Action1](https://www.capterra.com/p/180609/Action1-RMM/)

[

4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)[View all reviews](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

[](https://www.capterra.com/p/180609/Action1-RMM/)Add to compare

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Overall Score

89/100

Popularity39/50

Rating50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category features

13/23

Pros and Cons

Jeremy S

Information Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“First class, as a small MSP it has been a game changer and provided the perfect cost effective solution for our clients. As it does not try to be all things to all people, yet it does have some additional features like remote control and the ability to run scrips remotely, the core functionality does exactly what you want it to do - patch and update management, with comprehensive reporting.“

August 27, 2026

AK

Alfred K

Non-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months.

“The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions.“

March 19, 2026

[Read all 239 reviews→](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

[

](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

[

4.6 (1,917)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)[View all reviews](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

Add to compare

Endpoint Central is a unified endpoint management and security platform that helps IT teams manage, patch, secure, and troubleshoot dev

Overall Score

88/100

Popularity40/50

Rating48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.6

Value for Money

4.5

Paid plans start at

$104.00Flat Rate, Per Month

Free Trial

Free Version

Category features

19/23

Pros and Cons

SM

Sarath M

Leisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: I used a free trial.

“The platform is especially useful for organizations managing a large number of Windows, macOS, and other endpoints. Although there is a learning curve when exploring advanced features and configurations, the available functionality makes it a valuable tool for day-to-day IT operations.“

August 21, 2026

MK

Mahesh K K

Electrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: I used a free trial.

“For example, we could not find a single built-in dashboard that directly shows monthly compliance against a specific administrator-approved patch baseline similar to an SCCM Software Update Group.“

August 23, 2026

[Read all 1,917 reviews→](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

[

](https://www.capterra.com/p/144309/Atera/)

[

4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/)[View all reviews](https://www.capterra.com/p/144309/Atera/reviews/)

Add to compare

From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload.

Overall Score

87/100

Popularity41/50

Rating46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.6

Paid plans start at

$129.00Per User, Per Month

Free Trial

Free Version

Category features

7/23

Pros and Cons

MM

Mikael M

Information Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months.

“One thing I like about Atera is that it includes everything from monitoring and ticketing to remote support and patch management in one tool.“

September 7, 2026

Sushant T

Building Materials, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve.“

August 18, 2026

[Read all 461 reviews→](https://www.capterra.com/p/144309/Atera/reviews/)

[

](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

[

4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)[View all reviews](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

Add to compare

Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access.

Overall Score

87/100

Popularity40/50

Rating47/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.7

Value for Money

4.8

Paid plans start at

$6.00Flat Rate, Per Month

Free Trial

Free Version

Category features

10/23

Pros and Cons

RW

Rich W

Information Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Splashtop's main draw for MSP work is cost-effective, fast remote access: it delivers comparable core remote access to competitors like TeamViewer at a lower price with concurrent-technician licensing, which usually wins for cost-conscious MSPs, and it offers high-definition video and audio streaming, cross-platform compatibility across Windows, Mac, Linux, iOS, and Android, and unattended access that lets technicians connect without end-user approval.“

August 11, 2026

CL

Chris L

Computer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“On occasion, if the remote device has been sleeping for a while, the initial connection by Splashtop may not allow input and require a refresh.“

April 22, 2026

[Read all 737 reviews→](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

[

](https://www.capterra.com/p/184229/NinjaOne/)

[

4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Add to compare

NinjaOne centralizes endpoint, patch, and service desk management into a unified IT management solution.

Overall Score

86/100

Popularity39/50

Rating47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category features

7/23

Pros and Cons

MR

Mohammed R

Computer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“Patch management largely runs itself once policies are set, and remote access connects quickly enough that we can jump on a machine mid-call.“

September 15, 2026

MR

Mohammed R

Computer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“Some add-ons like backup and documentation are priced separately, which adds up, and macOS and Linux support still lags behind what you get on Windows.“

September 15, 2026

[Read all 300 reviews→](https://www.capterra.com/p/184229/NinjaOne/reviews/)

[

](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)

## [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)

[

4.6 (414)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)[View all reviews](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

[](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)Add to compare

Centralize all your remote connections, passwords, and credentials into a unique platform that people love to work with.

Overall Score

86/100

Popularity38/50

Rating48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.4

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category features

17/23

Pros and Cons

Mahmut Halil Ö

Research, 10,001+ employeesUsed the software for: Less than 6 months.

“It has significantly streamlined how I manage multiple remote connections, VPNs, and credentials by centralising everything into a single, organised console.“

September 15, 2025

Jeff R

Construction, 11 - 50 employeesUsed the software for: 1-2 years.

“It took a lot of troubleshooting to figure out what the issue was preventing me the ability to share my screen with IT.“

July 24, 2026

[Read all 414 reviews→](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

[

](https://www.capterra.com/p/170401/ITGlue/)

## [IT Glue](https://www.capterra.com/p/170401/ITGlue/)

[

4.6 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/)[View all reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

[](https://www.capterra.com/p/170401/ITGlue/)Add to compare

IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information.

Overall Score

85/100

Popularity38/50

Rating47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.4

Paid plans start at

$29.00Per User, Per Month

Free Trial

Free Version

Category features

13/23

Pros and Cons

TG

Thanya G

Information Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years.

“I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts“

May 26, 2026

IH

Ian H

Information Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months.

“A little annoying that the search field saves the last search constantly but I can work around it.“

June 15, 2026

[Read all 342 reviews→](https://www.capterra.com/p/170401/ITGlue/reviews/)

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[

4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[](https://www.capterra.com/p/227102/JIRA-Service-Management/)Add to compare

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

84/100

Popularity38/50

Rating46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per User, Per Month

Free Trial

Free Version

Category features

14/23

Pros and Cons

AG

Andrew G

Computer Software, 51 - 200 employeesUsed the software for: Less than 6 months.

“It is especially valuable for organizations seeking a modern, configurable platform for incident response, employee support, change management, and knowledge management.“

September 19, 2026

AP

Adam P

Management Consulting, 10,001+ employeesUsed the software for: More than 2 years.

“The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the system feel clunky for everyday users, especially when workflows or forms become overly layered.“

June 16, 2026

[Read all 779 reviews→](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[

](https://www.capterra.com/p/148872/Automox/)

## [Automox](https://www.capterra.com/p/148872/Automox/)

[

4.7 (153)](https://www.capterra.com/p/148872/Automox/reviews/)[View all reviews](https://www.capterra.com/p/148872/Automox/reviews/)

[](https://www.capterra.com/p/148872/Automox/)Add to compare

Cloud-based endpoint management tool for patching OS and apps, enforcing device configs, deploying software, and fixing.

Overall Score

82/100

Popularity35/50

Rating47/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$1.00Other, Per Month

Free Trial

Free Version

Category features

12/23

Pros and Cons

AC

Anthony C

Hospitality, 501 - 1,000 employeesUsed the software for: 1-2 years.

“It greatly cuts down the time needed for patch management, reducing the time spent on each machine from 15-30 minutes to just a few minutes, which saves many hours each month.“

July 11, 2025

Nathan B

Hospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months.

“The lack of integration with Jira and teams is disappointing for us as we use these predominantly for our service management,“

November 27, 2025

[Read all 153 reviews→](https://www.capterra.com/p/148872/Automox/reviews/)

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/141792/Pulseway/)

## [Pulseway](https://www.capterra.com/p/141792/Pulseway/)

[

4.7 (312)](https://www.capterra.com/p/141792/Pulseway/reviews/)[View all reviews](https://www.capterra.com/p/141792/Pulseway/reviews/)

[](https://www.capterra.com/p/141792/Pulseway/)Add to compare

Pulseway offers an award-winning complete IT management solution, including remote monitoring, management, automation, and reporting.

Overall Score

82/100

Popularity35/50

Rating47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$67.00Usage Based, Per Month

Free Trial

Free Version

Category features

14/23

Pros and Cons

MR

Mathieu R

Gambling & Casinos, 5,001 - 10,000 employeesUsed the software for: 6-12 months.

“The real-time insight into workloads was a big advantage.“

November 28, 2025

RG

Randy G

Banking, 51 - 200 employeesUsed the software for: I used a free trial.

“The website would sometimes encounter performance issues/unresponsiveness.“

May 19, 2025

[Read all 312 reviews→](https://www.capterra.com/p/141792/Pulseway/reviews/)

[

](https://www.capterra.com/p/168192/Site24x7/)

## [Site24x7](https://www.capterra.com/p/168192/Site24x7/)

[

4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/)[View all reviews](https://www.capterra.com/p/168192/Site24x7/reviews/)

[](https://www.capterra.com/p/168192/Site24x7/)Add to compare

All-in-one Performance Monitoring Tool (SaaS) for DevOps and IT. Monitor Websites, Servers, Apps, Cloud, VMs, Network and more.

Overall Score

82/100

Popularity34/50

Rating48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.6

Value for Money

4.5

Paid plans start at

$10.00Flat Rate, Per Month

Free Trial

Free Version

Category features

12/23

Pros and Cons

SE

Sandip E

Airlines/Aviation, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“It gives us proactive visibility into resource bottlenecks and downtime before end users notice issues. While the UI has a slight learning curve due to the sheer density of features, once dashboards and threshold profiles are configured, it runs smoothly with minimal day-to-day overhead.“

August 18, 2026

SE

Sandip E

Airlines/Aviation, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Alert Fine-Tuning Required: Out-of-the-box alerting can trigger occasional false positives on brief network hiccups until thresholds and polling retries are properly calibrated.“

August 18, 2026

[Read all 399 reviews→](https://www.capterra.com/p/168192/Site24x7/reviews/)

[

](https://www.capterra.com/p/81932/Dynatrace/)

## [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/)

[

4.6 (86)](https://www.capterra.com/p/81932/Dynatrace/reviews/)[View all reviews](https://www.capterra.com/p/81932/Dynatrace/reviews/)

[](https://www.capterra.com/p/81932/Dynatrace/)Add to compare

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation.

Overall Score

81/100

Popularity34/50

Rating47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.5

Value for Money

4.3

Paid plans start at

$0.08Usage Based

Free Trial

Free Version

Category features

6/23

Pros and Cons

Anit S

Computer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“It doesn't just collect logs; it automatically maps out millions of dependencies in real-time, instantly showing how our microservices interact.“

September 5, 2026

EA

Elizabeth A

Higher Education, 51 - 200 employeesUsed the software for: 6-12 months.

“Setting up simple dashboards for non technical managers requires too much time which is not ideal.“

July 5, 2026

[Read all 86 reviews→](https://www.capterra.com/p/81932/Dynatrace/reviews/)

[

](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

## [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

[

4.6 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/)[View all reviews](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/)

[](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)Add to compare

500,000 reasons to try PRTG Network Monitor: That's the number of users that rely on it every day. Why not start your trial right away?

Overall Score

81/100

Popularity35/50

Rating46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.2

Features

4.5

Value for Money

4.3

Paid plans start at

$179.00Usage Based, Per Month

Free Trial

Free Version

Category features

17/23

Pros and Cons

MR

Mohammed R

Computer Networking, 11 - 50 employeesUsed the software for: More than 2 years.

“The dashboards and maps give a clear real-time view of network health, and flexible alerts by email, SMS or push notification help us catch issues before users notice them.“

September 16, 2026

SG

Stephen G

Utilities, 51 - 200 employeesUsed the software for: More than 2 years.

“If you require anything not ready and provided then you will need to spend a lot of time learning and playing with the system.“

December 18, 2025

[Read all 256 reviews→](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/)

[

](https://www.capterra.com/p/10016401/groundcover/)

[

4.7 (32)](https://www.capterra.com/p/10016401/groundcover/reviews/)[View all reviews](https://www.capterra.com/p/10016401/groundcover/reviews/)

Add to compare

Full-stack observability for engineers and AI agents. Powered by eBPF, deployed in your cloud, with full visibility at predictable cost

Overall Score

81/100

Popularity34/50

Rating47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.3

Value for Money

4.6

Paid plans start at

$30.00Other, Per Month

Free Trial

Free Version

Category features

14/23

Pros and Cons

KS

Karmanya S

Consumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months.

“Its eBPF-based approach delivers efficient, real-time insights without high resource costs.“

November 7, 2024

AB

Arie B

Computer & Network Security, 10,001+ employeesUsed the software for: Less than 6 months.

“This limitation can be a significant drawback for complex systems where pinpointing issues at the node level is crucial.“

January 7, 2024

[Read all 32 reviews→](https://www.capterra.com/p/10016401/groundcover/reviews/)

[

](https://www.capterra.com/p/142562/Asset-Panda/)

## [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

[

4.6 (1,370)](https://www.capterra.com/p/142562/Asset-Panda/reviews/)[View all reviews](https://www.capterra.com/p/142562/Asset-Panda/reviews/)

[](https://www.capterra.com/p/142562/Asset-Panda/)Add to compare

Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money.

Overall Score

80/100

Popularity33/50

Rating47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.7

Features

4.4

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category features

9/23

Pros and Cons

Mailen G

Education Management, 2 - 10 employeesUsed the software for: 6-12 months.

“Asset Panda makes asset tracking and inventory management much easier.“

July 29, 2026

RG

Rishi G

Information Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years.

“The search bar in asset panda is almost completely useless unless you know exactly what the name of the cable is that you are searching for and will not provide related searches.“

February 21, 2026

[Read all 1,370 reviews→](https://www.capterra.com/p/142562/Asset-Panda/reviews/)

[

](https://www.capterra.com/p/132997/Freshservice/)

[

4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Add to compare

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.

Overall Score

80/100

Popularity34/50

Rating46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per User, Per Month

Free Trial

Free Version

Category features

11/23

Pros and Cons

James W

Higher Education, 51 - 200 employeesUsed the software for: More than 2 years.

“With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more.“

July 10, 2026

JM

Jeki M

Information Services, 201 - 500 employeesUsed the software for: More than 2 years.

“Front-end workflows aren't always linear - sometimes a "bug" is really a design inconsistency, sometimes it's a browser compatibility mess that needs a totally different tracking approach.“

July 21, 2026

[Read all 805 reviews→](https://www.capterra.com/p/132997/Freshservice/reviews/)

[

](https://www.capterra.com/p/107225/SysAid/)

[

4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

Add to compare

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Overall Score

80/100

Popularity33/50

Rating47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

$89.00Per User, Per Month

Free Trial

Free Version

Category features

18/23

Pros and Cons

TO

Toluwalope O

Banking, 10,001+ employeesUsed the software for: More than 2 years.

“I also like the reporting feature because it provides useful insights into our support performance and helps us track how the team is doing.“

July 9, 2026

Benjamin A

Banking, 10,001+ employeesUsed the software for: More than 2 years.

“Output of spooled reports are not direct to work with.“

May 20, 2026

[Read all 528 reviews→](https://www.capterra.com/p/107225/SysAid/reviews/)

[

](https://www.capterra.com/p/146892/ISL-Light/)

## [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

[

4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)[View all reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/)

[](https://www.capterra.com/p/146892/ISL-Light/)Add to compare

Remote desktop & support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.

Overall Score

79/100

Popularity31/50

Rating48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.5

Paid plans start at

$34.90Other, Per Month

Free Trial

Free Version

Category features

13/23

Pros and Cons

MM

Miha M

Public Policy, 2 - 10 employeesUsed the software for: 1-2 years.

“The platform is well structured, user-friendly, and allows efficient work without the need for extensive training.“

January 27, 2026

SS

Seth S

Computer Software, 51 - 200 employeesUsed the software for: More than 2 years.

“Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota.“

September 17, 2025

[Read all 779 reviews→](https://www.capterra.com/p/146892/ISL-Light/reviews/)

[

](https://www.capterra.com/p/145245/Auvik/)

## [Auvik](https://www.capterra.com/p/145245/Auvik/)

[

4.6 (106)](https://www.capterra.com/p/145245/Auvik/reviews/)[View all reviews](https://www.capterra.com/p/145245/Auvik/reviews/)

[](https://www.capterra.com/p/145245/Auvik/)Add to compare

Auvik’s network management software automates time consuming and complex tasks.

Overall Score

78/100

Popularity30/50

Rating48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category features

11/23

Pros and Cons

PC

Philippe C

Information Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years.

“The alerting options are very detailed and the device configuration features can be a life saver.“

September 19, 2026

AN

Afendi N

Computer Networking, 11 - 50 employeesUsed the software for: 6-12 months.

“Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive.“

May 13, 2026

[Read all 106 reviews→](https://www.capterra.com/p/145245/Auvik/reviews/)

[

](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

## [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

[

4.6 (350)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)[View all reviews](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

[](https://www.capterra.com/p/251336/ManageEngine-OpManager/)Add to compare

ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting.

Overall Score

78/100

Popularity33/50

Rating45/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.6

Value for Money

4.7

Paid plans start at

$95.00Flat Rate, Per Year

Free Trial

Free Version

Category features

13/23

Pros and Cons

DP

Dinda Chairunnisa P

Banking, 51 - 200 employeesUsed the software for: I used a free trial.

“it provides a comprehensive approach to network monitoring, starting from device discovery and snmp configuration, alarms and dashboards. once the basic consepts are understood, it become easier to monitor devices and identify potential issues“

September 15, 2026

US

Uttam kumar S

Information Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Occasionally, monitoring data or device status may not update as expected, so we need to check the configuration or restart the monitoring service.“

September 9, 2026

[Read all 350 reviews→](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

[

](https://www.capterra.com/p/13803/N-central/)

## [N-central](https://www.capterra.com/p/13803/N-central/)

[

4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/)[View all reviews](https://www.capterra.com/p/13803/N-central/reviews/)

[](https://www.capterra.com/p/13803/N-central/)Add to compare

N-able N-central® is a unified IT Management solution providing monitoring, control, management, and security over endpoints.

Overall Score

78/100

Popularity34/50

Rating44/50

Review Breakdown

Ease of Use

4.0

Customer Service

3.9

Features

4.2

Value for Money

3.9

Paid plans start at

$1.75Other

Free Trial

Free Version

Category features

15/23

Pros and Cons

SO

Sean O

Computer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years.

“The automation capabilities, device monitoring, patch management, and remote access tools significantly reduce administrative overhead, improve response times, and deliver a strong ROI by saving both time and operational costs.“

May 11, 2026

CL

Collin L

Information Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years.

“At times, performance has slowed down when working across larger environments, and I’ve had to spend extra time fine-tuning certain configurations to get the results I wanted.“

May 11, 2026

[Read all 253 reviews→](https://www.capterra.com/p/13803/N-central/reviews/)

[

](https://www.capterra.com/p/235300/SuperOpsai/)

## [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/)

[

4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/reviews/)[View all reviews](https://www.capterra.com/p/235300/SuperOpsai/reviews/)

[](https://www.capterra.com/p/235300/SuperOpsai/)Add to compare

SuperOps is an AI PSA-RMM platform unifying asset management, projects & docs for MSPs & IT teams, driving growth.

Overall Score

78/100

Popularity31/50

Rating47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.4

Value for Money

4.4

Paid plans start at

$79.00Per User, Per Month

Free Trial

Free Version

Category features

9/23

Pros and Cons

CW

Chase W

Information Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“The account manager really cared about our success moving to this new platform for our RMM and ticketing needs, and we had countless onboarding sessions with a SuperOps engineer to discuss our particular needs and put them in action.“

June 27, 2025

TM

Thulani M

Information Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months.

“Sometimes the interface is slow and takes time to load, when you have a couple of tabs open in the application it slows down and sometimes if you leave the page, text you would be inputting will be deleted“

June 30, 2025

[Read all 65 reviews→](https://www.capterra.com/p/235300/SuperOpsai/reviews/)

[

](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/)

## [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/)

[

4.6 (274)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)[View all reviews](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)

[](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/)Add to compare

Ensure your mission-critical business applications meet end-user expectations with 360-degree monitoring from Applications Manager.

Overall Score

77/100

Popularity31/50

Rating46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.7

Value for Money

4.7

Paid plans start at

$395.00Flat Rate, Per Year

Free Trial

Free Version

Category features

11/23

Pros and Cons

Eduardo A

Banking, 201 - 500 employeesUsed the software for: Less than 6 months.

“It is a comprehensive and reliable platform for monitoring applications, servers, databases, and cloud services from a single console.“

August 19, 2026

RR

Rahul R

Airlines/Aviation, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Alert noise can become difficult to manage without proper threshold tuning“

May 22, 2026

[Read all 274 reviews→](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)

[View all IT Management Software](#all-products)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:January 5, 2026