VIZOR ServiceDesk & IT Assets vs xMatters

Starting Price

Not provided by vendor

$16.00/month/user

Best For

VIZOR is for users who want the provision of effective infrastructure and end-user support. The target needs identification, management and resolution of incidents and problems.

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!

Rating


4 / 5
(1)

4.5 / 5
(135)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


3 / 5



4.5 / 5


  • "It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool."

  • "Ease of use, ease of administration, ease of support."

Customer Support


5 / 5



4.7 / 5


  • "XMatters has amazing customer service. Whenever we have an issue they are right there to fix it and work with us and around our schedules."

  • "The xMatters support team is very responsive and helps us customize the platform based on our business requirements."

Features & Functionality


4 / 5



4.4 / 5


  • "XMatters has a lot of setup required before use. After the setup and permissions are done, the software works like a charm and is very useful."

  • "It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future."

Value for Money


4 / 5



4.3 / 5


  • "Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it."

  • "The fact that we can create subscriptions based on form properties will have great influence on our daily operations."

Product Features

  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • close Patch Management
  • check Remote Access
  • check Scheduling
  • check Software Inventory
  • close User Activity Monitoring
  • close Capacity Monitoring
  • close Compliance Management
  • check Event Logs
  • close Hardware Inventory
  • close IT Budgeting
  • close License Management
  • close Patch Management
  • check Remote Access
  • check Scheduling
  • close Software Inventory
  • close User Activity Monitoring

Screenshots

View 5 screenshots 180490 thumb
View 5 screenshots 165031 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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VIZOR ServiceDesk & IT Assets vs xMatters

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