SolarWinds Service Desk vs xMatters

Starting Price

$19.00/month/user

$16.00/month/user

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!

Rating


4.5 / 5
(477)


4.5 / 5
(135)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • close Patch Management
  • close Remote Access
  • check Scheduling
  • check Software Inventory
  • close User Activity Monitoring
  • close Capacity Monitoring
  • close Compliance Management
  • check Event Logs
  • close Hardware Inventory
  • close IT Budgeting
  • close License Management
  • close Patch Management
  • check Remote Access
  • check Scheduling
  • close Software Inventory
  • close User Activity Monitoring

Screenshots

View 5 screenshots 101573 thumb
View 5 screenshots 165031 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs xMatters

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