Freshservice vs Panopta

Starting Price

$19.00/month/user

$6.00/month

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

DevOps engineers, Managed Service Providers, Hosting companies, e-commerce, SaaS, and Enterprise tier companies.

Rating


4.5 / 5
(362)
Read All Reviews

4.5 / 5
(57)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


4.3 / 5


  • "I could easily put together a system myself to monitor my websites. However, Panopta has a great feature that is difficult to replicate cheaply."

  • "Powerful Intuitive Website Monitoring - Just Lacks a Couple of Features."

Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


4.6 / 5


Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


4.4 / 5


  • "Used to monitor all of our servers and web apps, allows us to monitor from multiple locations and emails and sends SMS quickly and efficiently."

  • "I have used Panopta for 4 years as a way of externally monitoring my company websites and perimeter hardware. It has worked quite well."

Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


4.4 / 5


Product Features

  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • close IT Budgeting
  • check License Management
  • close Patch Management
  • close Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring
Not provided by vendor

Screenshots

View 5 screenshots 104551 thumb
View 3 screenshots 38790 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Panopta

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