Freshservice vs Splashtop Business Access

Starting Price

$19.00/month/user

$60.00/year/user

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Users in any type of business or organization who need to remotely access their work and/or home computers

Rating


4.5 / 5
(362)
Read All Reviews

4.6 / 5
(134)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 49

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


4.7 / 5


  • "Splashtop software has been a great improvement over Go to my pc which I used previously. The cost is much less and ease of use is much better."

  • "The previous software we used was so difficult to log in and when you finally did log in it was SO Slow. This software is awesome."

Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


4.7 / 5


Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


4.7 / 5


  • "During Shareholder lunch meetings we are able to access real time data simply and quickly. Splashtop is amazing for our company."

  • "It is quick and easy to access my desktop when I am away or at home."

Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


4.8 / 5


  • "Pricing is amazing and so far, has worked great for me. I was beyond happy with Splashtop support for the one time I've requested assistance."

  • "Price-performance on the features offered compared to other similar tool is outstanding."

Product Features

  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • close IT Budgeting
  • check License Management
  • close Patch Management
  • close Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring
  • close Capacity Monitoring
  • close Compliance Management
  • close Event Logs
  • close Hardware Inventory
  • close IT Budgeting
  • close License Management
  • close Patch Management
  • check Remote Access
  • close Scheduling
  • close Software Inventory
  • close User Activity Monitoring

Screenshots

View 5 screenshots 104551 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Freshservice vs Splashtop Business Access

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