Freshservice vs Im OnCall

Starting Price

$19.00/month/user

$299.95/year

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Im OnCall is for companies that need to remotely access customer computers in order to provide customer support. I'm OnCall is also a phone and chat help desk solution.

Rating


4.5 / 5
(362)
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(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.6 / 5

Customer Support


4.7 / 5

Features & Functionality


4.3 / 5

Value for Money


4.5 / 5

Product Features

  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • close IT Budgeting
  • check License Management
  • close Patch Management
  • close Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring
Not provided by vendor

Screenshots

View 5 screenshots 104551 thumb
View 1 screenshot 24756 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Freshservice vs Im OnCall

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