Freshservice vs Splunk Enterprise

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Organizations worldwide that want to create real-time business impact from their data. Solutions for IT, security, IoT and business operations.

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


4.5 / 5
(366)
Read All Reviews

4.6 / 5
(109)
Read All Reviews

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


4.1 / 5


  • "User friendly and an awesome dashboard to manage your logs and analyze your apps."

  • "I love how easy it is to use and to find my data. The search engine is so fast and intuitive."

Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


4.3 / 5


Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


4.5 / 5


  • "Best in its performance and versions are being upgraded at regular intervals and its best in delivering the outcomes as required."

  • "Web-based GUI that clean is powerful. Sales/Technical Reps are top notch in fielding questions and evaluating environment for deployment."

Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


4.2 / 5


  • "The ease of use for splunk has increased productivity and reduced investigation time. Splunk is a devops and team lead life saver."

  • "Consider a product with a good performance vs price ratio."

Product Features

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

Screenshots

View 5 screenshots 104551 thumb
View 5 screenshots 200326 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

Share Your Comparison of Splunk Enterprise vs Freshservice

Freshservice vs Splunk Enterprise

Share

Share Your Comparison of
Splunk Enterprise vs Freshservice