Jira Service Desk vs Panopta

Starting Price

$10.00/month

$6.00/month

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

DevOps engineers, Managed Service Providers, Hosting companies, e-commerce, SaaS, and Enterprise tier companies.

Rating


4.4 / 5
(237)
Read All Reviews

4.5 / 5
(57)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."


4.3 / 5


  • "I could easily put together a system myself to monitor my websites. However, Panopta has a great feature that is difficult to replicate cheaply."

  • "Powerful Intuitive Website Monitoring - Just Lacks a Couple of Features."

Customer Support


4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."


4.6 / 5


Features & Functionality


4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."


4.4 / 5


  • "Used to monitor all of our servers and web apps, allows us to monitor from multiple locations and emails and sends SMS quickly and efficiently."

  • "I have used Panopta for 4 years as a way of externally monitoring my company websites and perimeter hardware. It has worked quite well."

Value for Money


4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."


4.4 / 5


Product Features

  • check Capacity Monitoring
  • check Compliance Management
  • check Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • check Patch Management
  • check Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring
Not provided by vendor

Screenshots

View 5 screenshots 108510 thumb
View 3 screenshots 38790 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jira Service Desk vs Panopta

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