Jira Service Desk vs Splunk Enterprise

Starting Price

$10.00/month

Not provided by vendor

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Organizations worldwide that want to create real-time business impact from their data. Solutions for IT, security, IoT and business operations.

Ideal number of Users

2 - 1000+

2 - 1000+

Rating


4.4 / 5
(249)
Read All Reviews

4.6 / 5
(109)
Read All Reviews

Ease of Use


4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."


4.1 / 5


  • "User friendly and an awesome dashboard to manage your logs and analyze your apps."

  • "I love how easy it is to use and to find my data. The search engine is so fast and intuitive."

Customer Support


4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."


4.3 / 5


Features & Functionality


4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."


4.5 / 5


  • "Best in its performance and versions are being upgraded at regular intervals and its best in delivering the outcomes as required."

  • "Web-based GUI that clean is powerful. Sales/Technical Reps are top notch in fielding questions and evaluating environment for deployment."

Value for Money


4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."


4.2 / 5


  • "The ease of use for splunk has increased productivity and reduced investigation time. Splunk is a devops and team lead life saver."

  • "Consider a product with a good performance vs price ratio."

Product Features

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

Screenshots

View 5 screenshots 108510 thumb
View 5 screenshots 200326 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Jira Service Desk vs Splunk Enterprise

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